Intento Analytics
Overview
TECHNICAL SUPPORT ENGINEER Onsite at Providence, RI 35 hrs per week The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General's technology environment. The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization. Responsibilities
Troubleshoot and implement fixes and workarounds for PCs, laptops, and other mobile devices. Provide a high level of customer service and support as it relates to responding to help desk requests. Create, change, and delete user accounts per request. Coordinate directly with various state agencies regarding hardware and software service and repair requirements. Assist in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours. Troubleshoot and deliver solutions to common hardware/software problems. Create, deploy, and maintain PC images and Software Distribution packages. Maintain, configure, and monitor cloud and locally based software. Perform archiving of users' data and email. Maintain and report on inventory and support schedules. Must be available for on-call and after-hours responsibilities. Hardware
Desktop and Laptop Computers, surfaces, and other devices. Printers, Scanners and Monitors Software
Microsoft Office 365 Proprietary software solutions Internet Browsers (IE, Firefox, and Chrome) Productivity Tools (Adobe Acrobat DC, Acrobat Reader) Econotel IP Telephone system OS Supported (Windows 10, Windows 11) Qualifications
Work experience equivalent to or Degree in Computer Science preferred. Current Network and Operating System Certifications strongly preferred. Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in computer use, troubleshooting and problem solving are required.
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TECHNICAL SUPPORT ENGINEER Onsite at Providence, RI 35 hrs per week The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General's technology environment. The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization. Responsibilities
Troubleshoot and implement fixes and workarounds for PCs, laptops, and other mobile devices. Provide a high level of customer service and support as it relates to responding to help desk requests. Create, change, and delete user accounts per request. Coordinate directly with various state agencies regarding hardware and software service and repair requirements. Assist in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours. Troubleshoot and deliver solutions to common hardware/software problems. Create, deploy, and maintain PC images and Software Distribution packages. Maintain, configure, and monitor cloud and locally based software. Perform archiving of users' data and email. Maintain and report on inventory and support schedules. Must be available for on-call and after-hours responsibilities. Hardware
Desktop and Laptop Computers, surfaces, and other devices. Printers, Scanners and Monitors Software
Microsoft Office 365 Proprietary software solutions Internet Browsers (IE, Firefox, and Chrome) Productivity Tools (Adobe Acrobat DC, Acrobat Reader) Econotel IP Telephone system OS Supported (Windows 10, Windows 11) Qualifications
Work experience equivalent to or Degree in Computer Science preferred. Current Network and Operating System Certifications strongly preferred. Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in computer use, troubleshooting and problem solving are required.
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