Zone 5 Technologies
Desktop Support Specialist II/III
Zone 5 Technologies, San Luis Obispo, California, us, 93403
San Luis Obispo, California, United States
Join us at Zone 5 Technologies where innovation and cutting-edge technology drive pioneering advancements in unmanned aircraft systems (UAS). Based in San Luis Obispo, CA, we are seeking talented individuals to join and contribute to our growing team.
We thrive on pushing boundaries and inventing solutions to real-world challenges. Join a community of forward-thinkers who collaborate to create impactful products with a global reach. Our team, consisting of engineers and professionals, is prepared to overcome new frontiers and deliver innovative solutions in the field of unmanned aircraft systems.
We are seeking a motivated and detail-oriented IT Desktop Support Specialist to join our team. The ideal candidate will be either a recent graduate with a strong foundation in IT systems or have 35 years of hands-on experience supporting both Linux and Windows environments. This role focuses on providing technical support for Windows desktop and server systems along with some Linux workstations.
Responsibilities
Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance).
Assist users with software and hardware issues in both Linux and Windows environments.
Perform routine system maintenance and updates across supported platforms.
Monitor system performance and respond to alerts or issues as needed.
Support end-user accounts, permissions, and access rights in accordance with best practices.
Maintain documentation of procedures, configurations, and system changes.
Collaborate with IT team members on infrastructure improvements and automation projects.
Participate in system upgrades and deployment of new technologies.
Provide onsite support.
Qualifications
Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 35 years of experience in IT support roles. Basic to intermediate understanding of Windows desktop and server environments is a plus. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Good problem-solving skills and a proactive attitude. Strong communication and customer service skills. Ability to work independently and as part of a team.
Preferred Skills (Not Required)
Experience with scripting languages (e.g., Bash, Python). Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM). Knowledge of remote desktop and remote management tools. Understanding of IT security principles and best practices.
Compensation and Benefits
Pay range for this role: $75,000 - $115,000 USD Comprehensive benefit package options include medical, dental, vision, life, and more. 401k with company-match 4 weeks of paid time off each year 12 annual company holidays
Why Join Zone 5 Technologies?
Innovative Environment: Work on cutting-edge technology that is shaping the future of defense and aerospace. Collaborative Culture: Join a team of passionate professionals dedicated to pushing the boundaries of whats possible. Career Growth: Opportunities for professional development and career advancement.
If you are passionate about unmanned aircraft technology and want to be a part of a dynamic and growing company, we would love to hear from you. Apply today and join the Zone 5 Technologies team! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Zone 5 Technologies is a federal contractor and participates in E-Verify to confirm employment eligibility. As required by law, we will verify the identity and employment authorization of all new employees using the E-Verify system. Learn more about your rights and responsibilities under E-Verify: https://www.e-verify.gov Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Zone 5 Technologiess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status Select... Public burden statement: This survey should take about 5 minutes to complete. #J-18808-Ljbffr
Qualifications
Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 35 years of experience in IT support roles. Basic to intermediate understanding of Windows desktop and server environments is a plus. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Good problem-solving skills and a proactive attitude. Strong communication and customer service skills. Ability to work independently and as part of a team.
Preferred Skills (Not Required)
Experience with scripting languages (e.g., Bash, Python). Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM). Knowledge of remote desktop and remote management tools. Understanding of IT security principles and best practices.
Compensation and Benefits
Pay range for this role: $75,000 - $115,000 USD Comprehensive benefit package options include medical, dental, vision, life, and more. 401k with company-match 4 weeks of paid time off each year 12 annual company holidays
Why Join Zone 5 Technologies?
Innovative Environment: Work on cutting-edge technology that is shaping the future of defense and aerospace. Collaborative Culture: Join a team of passionate professionals dedicated to pushing the boundaries of whats possible. Career Growth: Opportunities for professional development and career advancement.
If you are passionate about unmanned aircraft technology and want to be a part of a dynamic and growing company, we would love to hear from you. Apply today and join the Zone 5 Technologies team! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Zone 5 Technologies is a federal contractor and participates in E-Verify to confirm employment eligibility. As required by law, we will verify the identity and employment authorization of all new employees using the E-Verify system. Learn more about your rights and responsibilities under E-Verify: https://www.e-verify.gov Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Zone 5 Technologiess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status Select... Public burden statement: This survey should take about 5 minutes to complete. #J-18808-Ljbffr