Prince William County
Overview
Love technology? Thrive in teamwork? Passionate about great customer service? Prince William Public Libraries (PWPL) is looking for a
Business Systems Analyst
to join our Technology Services Division (TSD)! In this role, youll partner with a dynamic team to support the technologies that keep our library staff connected and our digital resources running smoothly. Youll also play a part in supporting public-facing technologiesdirectly contributing to PWPLs mission and strategic goals by enhancing the library experience for both staff and patrons. The ideal candidate is not just tech-savvy but also a problem solver with a knack for implementing, deploying, and troubleshooting applications and hardware. As a Business Systems Analyst, youll collaborate closely with colleagues, take direction from a Senior Business Systems Analyst, and receive high-level guidance from the Technology Services Division Chiefall while helping to deliver outstanding service across the system. If you bring
creative thinking, purposeful passion, and a customer-first mindset , we want you on our team. About This Role: Responsibilities
Reporting to one of the two Senior Business Systems Analysts and being one of four Business Systems Analysts, your role will be to provide support for technologies utilized by the public and advanced support for technologies utilized by library staff. Your role will include picking up or being assigned Help Desk Request Tickets and creating new tickets as necessary. On a day-to-day basis, you will be working closely with library personnel as well as various County departments/agencies. Technology Support:
Implementing, deploying and troubleshooting software and hardware utilized by the library department with a focus on managing technologies utilized by library staff. This includes but is not limited to working with desktops, laptops, printers, copiers and mobile devices (iPads) plus various applications such as the Integrated Library System (ILS) and all electronic resources offered via the Digital Library. Troubleshooting and providing Tier 1 and/or 2 support on technologies utilized by the public at assigned primary and secondary sites. Attending training and fostering professional development. Tier 2, Tier 3 Support:
Serving as the system administrator for several applications, providing Tier 2 to Tier 3 support. This includes the library mobile app, room reservations and program registration software. Managing the various configurations of the supported applications and leading efforts with upgrades as new versions become available. This includes testing and providing documentation for new functionalities and bug fixes. Assisting with maintaining SIP2 or other connection methods of 3rd party systems/applications authenticating with the ILS. Existing System Analysis and New Technologies:
Assisting in analyzing processes to improve business workflow and recommending solutions based on user requirements. Assessing technology purchase requests as needed. Evaluating whitelist/exempt requests on the staff network. Preparing user documentation and providing end-user training. Technology Refreshes and Inventory:
Managing, maintaining, and controlling all library IT assets both hardware and software. Tracking all assets following TSD and DoIT guidelines. Coordinating with DoIT on all equipment refreshes and software upgrades/updates. Minimum Requirements
High school diploma or G.E.D. and four (4) years of professional progressive IT experience. Preferences
Experience supporting technologies in a public library or utilized by the public is preferred. Knowledge and experience managing library-specific technologies such as an integrated Library System (ILS) plus authentication and maintenance of 3rd party systems connected to the ILS. Candidates with proficiency in creating technical documentation, experience with application support, configuration and maintenance of COTS applications are advantageous. Special Requirements
The position requires travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business. Work Schedule
This is a full-time, 37.5 hours per week exempt position located at the Administrative Support Center. Office hours are usually between 8 a.m. 5 p.m. Monday to Friday. However, this position will typically be on-call after normal office hours, including weekends, once every four weeks and available while library branches are open in case of emergency situations. There will be potential consideration for remote work based on operational demands. Salary & Benefits
Hiring Salary Range : $65,910.00 $79,408.88 / yearly We also offer great benefits including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. PSLF information is available. Notes
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, the class description is available. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! #J-18808-Ljbffr
Love technology? Thrive in teamwork? Passionate about great customer service? Prince William Public Libraries (PWPL) is looking for a
Business Systems Analyst
to join our Technology Services Division (TSD)! In this role, youll partner with a dynamic team to support the technologies that keep our library staff connected and our digital resources running smoothly. Youll also play a part in supporting public-facing technologiesdirectly contributing to PWPLs mission and strategic goals by enhancing the library experience for both staff and patrons. The ideal candidate is not just tech-savvy but also a problem solver with a knack for implementing, deploying, and troubleshooting applications and hardware. As a Business Systems Analyst, youll collaborate closely with colleagues, take direction from a Senior Business Systems Analyst, and receive high-level guidance from the Technology Services Division Chiefall while helping to deliver outstanding service across the system. If you bring
creative thinking, purposeful passion, and a customer-first mindset , we want you on our team. About This Role: Responsibilities
Reporting to one of the two Senior Business Systems Analysts and being one of four Business Systems Analysts, your role will be to provide support for technologies utilized by the public and advanced support for technologies utilized by library staff. Your role will include picking up or being assigned Help Desk Request Tickets and creating new tickets as necessary. On a day-to-day basis, you will be working closely with library personnel as well as various County departments/agencies. Technology Support:
Implementing, deploying and troubleshooting software and hardware utilized by the library department with a focus on managing technologies utilized by library staff. This includes but is not limited to working with desktops, laptops, printers, copiers and mobile devices (iPads) plus various applications such as the Integrated Library System (ILS) and all electronic resources offered via the Digital Library. Troubleshooting and providing Tier 1 and/or 2 support on technologies utilized by the public at assigned primary and secondary sites. Attending training and fostering professional development. Tier 2, Tier 3 Support:
Serving as the system administrator for several applications, providing Tier 2 to Tier 3 support. This includes the library mobile app, room reservations and program registration software. Managing the various configurations of the supported applications and leading efforts with upgrades as new versions become available. This includes testing and providing documentation for new functionalities and bug fixes. Assisting with maintaining SIP2 or other connection methods of 3rd party systems/applications authenticating with the ILS. Existing System Analysis and New Technologies:
Assisting in analyzing processes to improve business workflow and recommending solutions based on user requirements. Assessing technology purchase requests as needed. Evaluating whitelist/exempt requests on the staff network. Preparing user documentation and providing end-user training. Technology Refreshes and Inventory:
Managing, maintaining, and controlling all library IT assets both hardware and software. Tracking all assets following TSD and DoIT guidelines. Coordinating with DoIT on all equipment refreshes and software upgrades/updates. Minimum Requirements
High school diploma or G.E.D. and four (4) years of professional progressive IT experience. Preferences
Experience supporting technologies in a public library or utilized by the public is preferred. Knowledge and experience managing library-specific technologies such as an integrated Library System (ILS) plus authentication and maintenance of 3rd party systems connected to the ILS. Candidates with proficiency in creating technical documentation, experience with application support, configuration and maintenance of COTS applications are advantageous. Special Requirements
The position requires travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business. Work Schedule
This is a full-time, 37.5 hours per week exempt position located at the Administrative Support Center. Office hours are usually between 8 a.m. 5 p.m. Monday to Friday. However, this position will typically be on-call after normal office hours, including weekends, once every four weeks and available while library branches are open in case of emergency situations. There will be potential consideration for remote work based on operational demands. Salary & Benefits
Hiring Salary Range : $65,910.00 $79,408.88 / yearly We also offer great benefits including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. PSLF information is available. Notes
The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, the class description is available. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SEE YOURSELF HERE! #J-18808-Ljbffr