Flock Freight, Inc.
IL - HQ 318 N Carpenter St 5th Fl Chicago, IL 60607, USA IL - HQ 318 N Carpenter St 5th Fl Chicago, IL 60607, USA Flock Freight is the largest Shared Truckload brokerage in the US that uses patented technology to move freight more efficiently, reliably, and sustainably. The company's guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks' empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity - all while slashing carbon emissions by up to 40% compared to traditional shipping methods. Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders. Key Responsibilities Oversee and optimize company IT systems, cloud platforms, and endpoint management to ensure usability, compliance, and security for a hybrid workforce. Manage access and identity with automated workflows, supporting least-privilege and regulatory compliance (SOC 2, etc.). Build and maintain user-facing resources, such as internal knowledge bases, with a focus on leveraging genAI to automate ticket triage and resolve common IT requests, improving response time and user satisfaction. Monitor security posture and network health, acting on alerts from advanced security platforms. Lead or support IT process automation, scripting, and proof-of-concept evaluations for emerging technologies, especially those that drive self-service and rapid support for end users. Foster a culture of continual improvement, scalability, and knowledge sharing in line with evolving enterprise IT and automation trends. Serve as the Face of IT in the Chicago office. Expected Outcomes Develop and deploy automation to streamline recurring IT support tasks-such as account provisioning, password resets, and software installations-resulting in a 25% reduction in manual effort by the end of 2025. Establish best practices for Glean adoption and data curation, working with key stakeholders to drive implementation and ensuring high data hygiene for effective AI tools (by end of 2025). Deploy systems and methods to measure, monitor, and optimize the impact of deployed AI tools by end of 2025. Identify and implement RPA and/or AI-based solutions that eliminate current costs for RPA consulting ($51k annually) within two quarters. Evangelize AI-enabled automation throughout the business and improve overall CSAT in Knowledge Management and Knowledge Discovery. Competencies & Experience Required 3+ years of experience in systems or network administration. Experience administering Google Workspace, identity management tools (e.g., Okta), endpoint protection (e.g., Crowdstrike), and Mobile Device Management (e.g., Jamf, Kandji, InTune). Experience with AI-powered workplace technologies, automation, and digital collaboration platforms. Familiarity with agentic AI tools, AI-powered chatbots, virtual assistants, and workplace automation tools. Demonstrated ability to manage workload, prioritize independently, and drive results in a fast-paced environment. Experience leading large-scale technology change management initiatives and driving user adoption. Proven ability to work cross-functionally, drive alignment between business units and IT, and translate business needs into technology solutions. Strong analytical, problem-solving, and communication skills, with stakeholder management experience. Experience managing enterprise cloud-based workplace solutions and integrations. Familiarity with cybersecurity and compliance considerations related to workplace technologies. Compensation The expected range for this position is $84,000 - $95,000 per year. This range reflects typical earning potential in this role. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location. In addition to salary, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight. Our policy is that we target candidates local to one of Flock Freight's headquarters locations (San Diego and Chicago). Life & Benefits of the Flock: Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively. 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you're setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match. Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided. Our promise to you: Flock Freight is committed to creating an environment that's fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you. Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock! Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr