Sherwin-Williams
Join our team as a Bilingual Retail Associate and leverage your language skills to enhance customer experiences! In this role, you will interact with wholesale and retail customers to understand their needs, address inquiries about our Sherwin-Williams products, and recommend the best solutions. You'll play a key role in resolving customer concerns and driving client satisfaction, all while maintaining our store's high standards for product quality and presentation.
Your main responsibilities will include providing exceptional customer service, achieving store sales targets, and staying informed about product features. At Sherwin-Williams, we are committed to inspiring and improving the world through our paints and coatings.
The selected candidate will work at Store #2243, located at 55 Sweeten Creek Road, Suite 10, Asheville, NC 28803.
Key Responsibilities:
Deliver outstanding customer service to ensure high levels of satisfaction.
Assist customers both in-person and over the phone by identifying their needs and presenting suitable products.
Build and maintain strong relationships with both wholesale and retail customers.
Accurately process sales transactions following company policies and procedures.
Meet or exceed sales goals set on a monthly, quarterly, and yearly basis.
Maintain organized work order files and formulas.
Retrieve products from shelves or warehouse as needed.
Mix and tint products to customer specifications.
Stock shelves and create appealing product displays.
Keep store equipment clean and presentable.
Assist with loading and unloading delivery trucks as needed.
Ensure assigned areas are fully stocked and visually appealing.
Stay knowledgeable about available products and services.
Comply with inventory control practices.
Contribute ideas for improving sales.
Minimum Requirements:
Must be at least eighteen (18) years of age.
Must have the legal right to work in the country of employment without needing sponsorship.
Fluency in both English and Spanish is required.
Must possess a valid, unrestricted driver's license.
Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
High School diploma or GED is preferred.
At least one (1) year of experience in delivery, retail, or customer service roles.
Experience selling paint and related products is a plus.
Familiarity with tinting and mixing equipment is advantageous.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.