Unit Secretary Faulkner Job at Mass General Brigham in Jamaica Plain
Mass General Brigham, Jamaica Plain, MA, US, 02130
Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Position is 16- hours, 2 days/week, 7a-3p/3-11p rotating; every other weekend or as needed on weekends, and major holidays as needed.
Job Summary
Summary
Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the Unit Secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.
Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.
Service
Assists in maintaining a safe environment and intervenes appropriately.
Identifies and/or initiates appropriate follow up for any safety issue.
Ensures patient and family member's needs and expectations are met in a timely and caring manner.
Maintains the C.A. R. E. standards with focus on communication, appearance and respect.
Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
Organizational Ethics
Maintains and promotes the mission and values of the organization.
Maintains confidentiality of all patient information
Respects and supports a culturally diverse staff and patient population.
Utilizes the proper procedures address patient or family's concerns by notifying the Nursing Director/supervisor or Clinical Leader.
Management of Resources
Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.
Orders supplies necessary for the unit as described by the Nursing Director through appropriate vendors.
Maintains work area and office equipment in neat and functioning order.
Initiates and tracks appropriate Facilities, Bio Med, EVS, and IT related problems/replacements/ requests or work orders.
Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
Assists Nursing Director to manage and facilitate unit projects.
Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or influence unit activities.
Provides back-up coverage for patient transport, including escorting discharge patients/families.
Management of Information
Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.
Participates in shift-to-shift handoff communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN.
Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals.
Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner.
Schedules patient diagnostic tests, appointments, and consults upon the Provider or RN.
Coordinates logistics of patient discharge including transportation, equipment, etc.
Performs all other duties as assigned.
Collaborative Interdisciplinary Care
Interacts with all members of health care team to provide interdisciplinary patient family centered care.
Provides clerical support to unit staff as needed.
Floats to other units as requested.
Patient/Family Education
Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.
Provides all patients and families with basic information for unit operation.
Competency
Maintains compliance with hospital, unit secretary specific competencies.
Orients or precepts new personnel as assigned and acts as a resource for other professionals, and patients on the unit.
Quality Improvement
Engages in unit specific quality improvement initiatives.
Participates in Quality Improvement Projects and Committees as directed by the Nursing
Grade 130
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office strongly
Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
- The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
- The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
- Ability to work independently, with well developed organizational skills in order to prioritize tasks.
- Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
- Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.
- Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
- The age of patients on this unit range from Adolescent to Geriatric.
- Ability to sit and/or stand for an extended period of time.
- Ability to assist lifting and carrying up to 20 lbs.
- Ability to assist with the transportation of patients on and off the pod.
- Demonstrated customer service skills.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
16
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$18.44 - $27.39/Hourly
Grade
SF1125
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.