Unit Secretary Job at Mass General Brigham in Boston

Overview

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsibilities

• Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care.
• Performs duties to support unit operations and coordination of resources including but not limited to answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.
• Demonstrates the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on the assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.
• Provides back-up coverage for patient transport, including escorting discharge patients/families.

Essential Functions

• Provision of a Safe Environment — Assists in maintaining a safe environment and intervenes appropriately; identifies and/or initiates appropriate follow up for any safety issue; utilizes judgment in implementing physician orders in a safe and conscientious manner, notifying charge nurse immediately of any concerns.
• Service — Ensures patient and family members’ needs and expectations are met in a timely and caring manner; maintains the CARE standards with focus on communication, appearance and respect; works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
• Organizational Ethics — Maintains and promotes the mission and values of the organization; maintains confidentiality of all patient information; respects and supports a culturally diverse staff and patient population; utilizes proper procedures to address patient or family concerns by notifying the Nursing Director/supervisor or clinical leader.
• Management of Resources/Supplies and Unit-Based Needs — Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director; orders supplies through eBUY; maintains work area and office equipment; initiates and tracks appropriate facilities, Biomed, housekeeping, and IT requests or work orders; notifies Biomed of malfunctioning equipment and arranges repairs; assists Nursing Director to manage and facilitate unit projects; acts as liaison with ancillary services and other departments; provides back-up coverage for patient transport.
• Management of Information — Manages all unit phone calls, takes accurate messages, and ensures delivery to appropriate staff; participates in shift-to-shift handoff; coordinates paperwork including referrals; maintains patient medical records per hospital policies; schedules patient tests, appointments, and consults; coordinates discharge logistics; performs clerical duties to admit, transfer, and discharge patients; uses bed management system; updates various data fields and reports; uses Meditech as needed; communicates with healthcare team via VOCERA; performs other duties as assigned.
• Collaborative Interdisciplinary Care — Interacts with health care team to provide interdisciplinary patient-family centered care; answers call lights and communicates patient requests; provides clerical support and floats to other units as needed.
• Patient/Family Education — Receives and orients visitors professionally; provides basic information for unit operation to patients and families.
• Competency — Maintains unit secretary competencies; participates in continuing education; orients/new personnel; cross-trains; attends staff meetings and Safety Fair.
• Quality Improvement — Understands unit quality indicators; participates in quality improvement projects and committees; participates in SEAQ programs (e.g., Falls Team, Patient Safety Committee, Pain Management Team).
• Patient Care — Responds to patient and family needs by answering call lights and telephone in a timely manner; coordinates patient communication through reception and clerical duties.

Qualifications

Education
High School Diploma or Equivalent required; Associate’s Degree preferred.

Experience
Experience in medical or customer service setting 1-2 years preferred; knowledge of Medical Terminology preferred; computer knowledge of Microsoft Office strongly preferred.

Knowledge, Skills and Abilities
Adheres to CARE Standards; excellent interpersonal skills; ability to work in a team and under stress; strong organizational skills; effective verbal and written communication; flexibility and adaptability; ability to provide indirect care appropriate to the age range on the unit (Adolescent to Geriatric); ability to sit/stand for extended periods; ability to lift up to 20-35 lbs; assist with patient transport; demonstrated customer service skills.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Work Location

Onsite

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$18.44 - $27.39/Hourly

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.