IICRC
Office Manager
SERVPRO of Mayes and Wagoner Counties is hiring an Office Manager! SERVPRO of Mayes and Wagoner Counties offers:
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
And more!
As the Office Manager, you will play a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities, from scheduling and customer service to financial administration, compliance documentation, HR support and other duties as necessary.
Key Responsibilities
- Answer phones, provide exceptional customer service, and maintain a detailed call log
- Coordinate franchise interdepartmental communication and activities
- Monitor National Accounts program compliance
- Manage subcontractor certifications, insurance, and other documentation needs
- Deliver financial reporting as needed
- Manage and disposition lead sources
- Bill customers for services, process payments, and manage accounts receivable
- Maintain an organized file system and company calendar/schedule
- Coordinate Franchise website maintenance and perform public relations activities
- Complete daily bookkeeping activities
- Manage Accounts Payable, Accounts Receivable, and cashflow
- Act as the Subject Matter Expert for all office related technology and processes
- Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets
- Assist Senior Leadership Team as needed
- Perform other job duties as assigned
Position Requirements
- High school diploma/GED; Associate degree or Bachelor's degree preferred
- At least 1 year of management and/or supervisory experience
- At least 1 year of customer service and/or office-related experience
- Proficiency in Microsoft Office and QuickBooks Online
- IICRC certifications preferred
- Xactimate experience preferred
- Construction management experience preferred
- Excellent written and verbal communication skills
- Exceptional organization and planning capabilities, strong attention to detail
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.