Bowman Williams is hiring: IT Support Specialist (Tier 1.5) - MSP in Austin

Overview

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

IT Support Specialist (Tier 1.5) | Launch Your MSP Career

Ready to take your IT support skills to the next level? This isnt just password resets and printer jams. As an IT Support Specialist (Tier 1.5), youll be embedded with clients across the DallasFort Worth area, delivering hands-on support that keeps their businesses runningand building the foundation for your future as an MSP engineer.

Youll be the front line of IT for some of the regions most innovative Architecture, Engineering & Construction (AEC) firms. That means real responsibility, variety in your day, and the chance to flex both your technical skills and your people skills. If youve been stuck in a helpdesk-only role and want to step up into something bigger, this is it.

What Youll Do

• Be the go-to tech at client sites 34 days a weeksolving issues face-to-face and building trusted relationships.
• Provide support for desktops, laptops, printers, and key applications (Microsoft 365, Windows OS, Adobe, Autodesk, Egnyte).
• Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, track, and resolve tickets.
• Troubleshoot, escalate when needed, and collaborate with senior engineers to get things done.
• Handle physical device setups, office tech moves, and on-site fixes.
• Keep documentation and asset tracking sharp while keeping communication clear with clients and teammates.
• Represent the team with professionalism, reliability, and a solutions-first mindset.

Whats In It for You

Compensation: $55K$65K base salary + annual performance bonus

Benefits: Medical, dental, vision + 401(k) with company match

Growth: Paid certification reimbursement and hands-on MSP experience

Culture: Transparency, collaboration, and a team that wants you to succeed

Schedule: 34 days/week on-site with clients, 1 day/week at HQ (Dallas)

Why Youll Love This Role

• Client-facing variety ? No boring days stuck behind a queue. Youll be out in the field, solving real problems.
• Career progression ? Positioned as Tier 1.5, this role bridges helpdesk support and advanced engineeringperfect for someone eager to grow.
• Supportive culture ? Training, mentorship, and a collaborative team invested in your development.
• Real impact ? Youll directly see the difference you make for clients who depend on reliable IT to run their business.

If youre ready to grow beyond the basics, build lasting client relationships, and fast-track your career in the MSP worldapply now.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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