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Compunnel

Senior Business Analyst Job at Compunnel in Milwaukee

Compunnel, Milwaukee, WI, US, 53244

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We are seeking a Senior Business Analyst with strong Salesforce expertise to lead requirement workshops, document business needs, and act as a liaison between clients and technical teams.

This role requires a customer-focused mindset, strong analytical and communication skills, and the ability to mentor junior team members while contributing to the Business Analysis Center of Excellence.

Key Responsibilities

  • Understand and document customer business requirements through leading discovery and requirement workshops.
  • Develop requirement specifications, use cases, user materials, and document technical and non-functional requirements.
  • Design Salesforce solutions aligned with best practices, identifying when to use configuration, custom code, or AppExchange products.
  • Review and test functionality of developed customizations, demo solutions for client feedback and approval.
  • Act as a liaison between business teams, technology teams, support, and offshore resources.
  • Mentor junior and mid-level Business Analysts.
  • Contribute to the Business Analysis Center of Excellence.
  • Foster strong relationships with Product Owners and clients, ensuring accurate and effective communication of requirements.
  • Conduct Sprint End demos and facilitate UAT and end-user training.
Required Qualifications
  • 7+ years of Business Analysis experience, including:
  • Leading discovery workshops and producing AS-IS and TO-BE process flows.
  • Identifying gaps and translating requirements into user stories and acceptance criteria.
  • Working with technical leads across onshore/offshore teams.
  • Hands-on experience with Agile development methodology and project management tools like JIRA.
  • 3+ years of experience including:
  • Configuration, Workflow/Process Builder, Flow, Approval Processes.
  • Data migration using Data Loader or Data.io.
  • Reports and Dashboard creation.
  • Strong problem-solving skills and ability to serve as a relationship builder among project stakeholders.
Preferred Qualifications
  • Salesforce App Builder, Service Cloud, or Sales Cloud Consultant Certification.
  • Strong written and verbal communication skills.
  • CRM functional knowledge and experience with multiple system integrations and data field mapping.
  • Experience in User Acceptance Testing and End-User Training.
Certifications
  • Preferred: Salesforce App Builder, Service Cloud or Sales Cloud Consultant; Agile certifications (SAFe, IIBA, PMI, etc.)

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