Office Manager Job at Better Health Group in Madison

Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, we value you and strive to support our team so they can provide 5-star service focused on patient care and outcomes.

Responsibilities

• Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, and patient flow.
• Manage a team of clinic staff, including payroll, PTO, hour management, and performance of team members.
• Communicate with providers to ensure quality patient care.
• Assist with scheduling, administrative, and clinical duties for providers (mid-levels and physicians).
• Lead daily clinic huddles and coordinate proactive outreach efforts.
• Manage office operations so front-office and back-office teams operate efficiently and in a patient-focused manner.
• Provide exceptional customer service to patients, staff, and other departments.
• Onboard new team members and provide training using Better Health Group policies and procedures.
• Ensure accuracy of all information and manage supplies, invoices, referrals, patient records, and medication management.
• Inform management about trends and facilitate improvements to policies and workflows.
• Participate in team meetings and communicate updates to physicians and staff.
• Ensure calendars, spreadsheets, and whiteboards are current and accurate.
• Assist providers with credentialing, hospital portal access, licenses, and memberships.
• Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws; report any suspected breaches to the appropriate contact.
• Additional duties as assigned.

Position Requirements / Skills

• At least 4–5 years of Medical Assisting experience, preferred (depends on location and team).
• Minimum of 1 year of leadership experience.
• CPR Certification preferred.
• Commitment to patient care and confidentiality.
• Strong oral and written communication skills.
• Ability to read and write medical terminology.
• Knowledge of medical coding and HIPAA.
• Knowledge of OSHA and biohazard guidelines.
• Basic computer skills with electronic medical records; proficient with Google Suite and Microsoft Office for real-time collaboration.

Preferred Qualifications

• Bachelor's Degree in healthcare administration or related field preferred.
• Medical Assistant Certification preferred.
• Prior medical assisting experience strongly preferred.
• Clinical duties capability (vital signs, medications, injections, wound care, phlebotomy assistance, etc.).

Physical Requirements

• Full range of motion; able to lift and move patients and equipment as needed (up to 15 lbs).
• Ability to stand, walk, push, bend, kneel, and reach for prolonged periods; sit or stand as required.
• Requires corrected vision and hearing to normal range; ability to operate a motor vehicle and have own transportation.

Key Attributes / Skills

• Positive work ethic and alignment with core values and guiding principles.
• Strong teamwork, communication, and organizational skills.
• Ability to work cross-functionally and independently with minimal supervision.
• Discretion with data and strong attention to detail.
• Strong critical thinking and problem-solving abilities; results-oriented with quality execution.
• Respect for cultural diversity and sensitivity to patient populations.

Compensation & Benefits

We offer a highly competitive compensation and comprehensive benefits package:

• Competitive base salary
• Medical, dental, vision, disability and life insurance
• 401k with employer match
• Paid time off
• Paid holidays

Pay Range: USD $50,000.00 - USD $55,000.00 / Yr.

Employment Type

• Full-time

Seniority level

• Mid-Senior level

Job function

• Administrative

Industries

• Hospitals and Health Care