Office Manager Job at Better Health Group in Town of Florida

Overview

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team

At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities

• Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.
• Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
• Communicate with providers to ensure patient quality of care
• Assist with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
• Lead daily clinic huddles and assign proactive outreach call efforts to other team members
• Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
• Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
• Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
• Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
• Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
• Participate in required team meetings and communicate updates and changes to physicians and staff
• Ensure team calendar, spreadsheets, and whiteboards are current and accurate
• Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
• Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and contribute to reporting any suspected breaches or compliance issues
• Additional duties as assigned

Position Requirements / Skills

• At least 4 - 5 years of Medical Assisting experience, preferred (depending on clinic location and team dynamics)
• Minimum of 1 year of leadership experience
• CPR Certified preferred
• Commitment to patient care and confidentiality
• Strong oral and written communication skills
• Ability to accurately read and write medical terminology
• Knowledge of medical coding
• Knowledge of HIPAA
• Knowledge and understanding of OSHA and Biohazard guidelines
• Basic computer skills, including familiarity with electronic medical records
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Preferred Qualifications

• Bachelor's Degree in healthcare administration or related field preferred
• Medical Assistant Certified, preferred
• Prior medical assisting experience strongly preferred
• Clinical working knowledge to perform duties such as vital signs, medication reviews, injections, wound care, drawing blood, and assisting physician with procedures

Physical Requirements

• Full range of body motion; ability to handle and transfer patients; fine motor skills
• Requires standing, walking, bending, kneeling, and reaching for prolonged periods
• Requires ability to sit or stand for extended periods
• Must be able to lift and move patients and medical equipment as needed
• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Ability to operate a motor vehicle and have own means of transportation

Key Attributes / Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• Effective team player who contributes ideas and meets commitments
• Works well in the Better Health environment with energy and passion
• Focus and drive; completes goals
• Handles data with confidentiality
• Cross-functional collaboration and ability to work independently
• Excellent organizational, time-management, and multi-tasking skills
• Excellent written and verbal communication skills; comfortable with providers, vendors, staff, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Results-oriented with focus on quality execution
• Appreciation of cultural diversity and sensitivity toward target patient populations

Compensation & Benefits

We offer a highly competitive compensation and comprehensive benefits package:

• Competitive base salary
• Medical, dental, vision, disability and life
• 401k, with employer match
• Paid time off
• Paid holidays

Pay Range

USD $50,000.00 - USD $55,000.00 /Yr.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care