Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Technology Learning & Development Technical Writer
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates, Palo Alto, California, United States, 94306
Technology Learning & Development Technical Writer
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. About Us Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity We are seeking a Technical Writer (mid-level) for our dynamic Technology Learning & Development (“TL&D”) team to join our Firm. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. Responsibilities include: Supports the development and maintenance of TL&D content, including, but not limited to: documentation, videos, eLearning modules, and LMS packages Assists on special technology projects, providing documentation and resource development Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes Tests and evaluates existing external LMS offerings Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery Provides weekly Work Status Report and meets weekly with TL&D Supervisor to discuss Monitors 'Work Strategies' SharePoint for TL&D content Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others Manages Firm resources responsibly Maintains a regular and reliable physical presence in order to use on-site equipment Complies with and understands Firm operation, policies and procedures Performs other related duties as assigned Qualifications: Demonstrated proficiency in technical writing and producing uniform documentation Understands technical aspects of Firm applications in order to design instructional content Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems Thorough working knowledge of Firm systems, including, but not limited to: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management Excellent analytical, organizational, and planning skills Must be able to operate independently and understand when to escalate issues Ability to use discretion and exercise sound judgment Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing Ability to handle multiple projects and shifting priorities Ability to work well independently as well as effectively within a team Ability to organize and prioritize work Ability to work well in a demanding and fast-paced environment Flexibility to travel Flexibility to adjust hours and work the hours necessary to meet operating and business needs Experience/Education: Minimum of two years of experience in technical writing or instructional design We offer generous benefits to help you achieve wellness in all areas of your life, including competitive salaries, comprehensive health care, generous paid time off, and opportunities for professional development. Equal Opportunity Employer Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.
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Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. About Us Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity We are seeking a Technical Writer (mid-level) for our dynamic Technology Learning & Development (“TL&D”) team to join our Firm. This position will be based in any one of our U.S. offices and has a hybrid in-office/remote working schedule. The primary role of this position is to produce technical documentation for attorneys and business services professionals on the Firm’s supported applications. Responsibilities include: Supports the development and maintenance of TL&D content, including, but not limited to: documentation, videos, eLearning modules, and LMS packages Assists on special technology projects, providing documentation and resource development Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings Assesses existing instructional content to conform with global standards for hardware, software and other Firm processes Tests and evaluates existing external LMS offerings Identifies Firm training needs and communicates with Global TL&D Manager and TL&D Supervisor to develop uniform offerings for global delivery Provides weekly Work Status Report and meets weekly with TL&D Supervisor to discuss Monitors 'Work Strategies' SharePoint for TL&D content Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others Manages Firm resources responsibly Maintains a regular and reliable physical presence in order to use on-site equipment Complies with and understands Firm operation, policies and procedures Performs other related duties as assigned Qualifications: Demonstrated proficiency in technical writing and producing uniform documentation Understands technical aspects of Firm applications in order to design instructional content Demonstrated advanced proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, Power PDF, etc.) with the ability to learn additional software and operating systems Thorough working knowledge of Firm systems, including, but not limited to: Citrix, eDOCS DM, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Chrome River, Litera Change-Pro & Metadact, Power PDF, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications Able to adapt to different situations, and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management Excellent analytical, organizational, and planning skills Must be able to operate independently and understand when to escalate issues Ability to use discretion and exercise sound judgment Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing Ability to handle multiple projects and shifting priorities Ability to work well independently as well as effectively within a team Ability to organize and prioritize work Ability to work well in a demanding and fast-paced environment Flexibility to travel Flexibility to adjust hours and work the hours necessary to meet operating and business needs Experience/Education: Minimum of two years of experience in technical writing or instructional design We offer generous benefits to help you achieve wellness in all areas of your life, including competitive salaries, comprehensive health care, generous paid time off, and opportunities for professional development. Equal Opportunity Employer Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.
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