Northeastern University
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Success Manager
role at
Northeastern University .
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JOB SUMMARY
Manage the student experience for specific programs within the EDGE team’s portfolio to deliver on Northeastern’s values around experiential learning.
About The Opportunity
Manage the student experience for specific programs within the EDGE team’s portfolio to deliver on Northeastern’s values around experiential learning.
Key Responsibilities & Accountabilities
Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources.
Work with instructional support team to facilitate learner engagement.
Develop and implement communication and engagement plan for learners.
Organize and attend live sessions and assist with delivery as needed.
Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to program manager.
Assist in course registration and manage student orientation.
Minimum Qualifications
Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders.
Strong organizational, problem solving, administrative, and time management skills.
Ability to analyze, synthesize, and summarize data.
Demonstrated strong business writing and project management skills.
Experience working in a highly collaborative environment and promoting a teamwork mentality.
Knowledge and skills typically acquired through the completion of a Bachelor’s Degree with two to four years of student support and/or operations management experience.
Position Type Student Services
Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement—as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type: 107S
Expected Hiring Range: $52,820.00 - $74,607.50
Note: The starting salary will depend on several factors, including education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees. Salary ranges are reviewed regularly and are subject to change.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Higher Education
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Success Manager
role at
Northeastern University .
Get AI-powered advice on this job and more exclusive features.
JOB SUMMARY
Manage the student experience for specific programs within the EDGE team’s portfolio to deliver on Northeastern’s values around experiential learning.
About The Opportunity
Manage the student experience for specific programs within the EDGE team’s portfolio to deliver on Northeastern’s values around experiential learning.
Key Responsibilities & Accountabilities
Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources.
Work with instructional support team to facilitate learner engagement.
Develop and implement communication and engagement plan for learners.
Organize and attend live sessions and assist with delivery as needed.
Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to program manager.
Assist in course registration and manage student orientation.
Minimum Qualifications
Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders.
Strong organizational, problem solving, administrative, and time management skills.
Ability to analyze, synthesize, and summarize data.
Demonstrated strong business writing and project management skills.
Experience working in a highly collaborative environment and promoting a teamwork mentality.
Knowledge and skills typically acquired through the completion of a Bachelor’s Degree with two to four years of student support and/or operations management experience.
Position Type Student Services
Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement—as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type: 107S
Expected Hiring Range: $52,820.00 - $74,607.50
Note: The starting salary will depend on several factors, including education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees. Salary ranges are reviewed regularly and are subject to change.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Higher Education
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr