Michaels Stores
Overview
Join to apply for the
Customer Experience Manager
role at
Michaels Stores . Store - NWK-BAYONNE, NJ. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Qualifications
Preferred knowledge/skills/abilities listed in the original description (e.g., Retail management experience preferred) Additional Details
Physical Requirements: Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment Work Environment: Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unloading trucks Note: If you need help performing these essential functions of the job, please contact your supervisor to discuss reasonable accommodations. Legal and Compliance
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. Reasonable accommodations available during the application or interview process. Contact Customer Care at 1-800-642-4235 for accommodations.
#J-18808-Ljbffr
Join to apply for the
Customer Experience Manager
role at
Michaels Stores . Store - NWK-BAYONNE, NJ. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Qualifications
Preferred knowledge/skills/abilities listed in the original description (e.g., Retail management experience preferred) Additional Details
Physical Requirements: Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment Work Environment: Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unloading trucks Note: If you need help performing these essential functions of the job, please contact your supervisor to discuss reasonable accommodations. Legal and Compliance
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. Reasonable accommodations available during the application or interview process. Contact Customer Care at 1-800-642-4235 for accommodations.
#J-18808-Ljbffr