Michaels Stores
Overview
Customer Experience Manager role at Michaels Stores in Eatontown, NJ. Deliver a customer-centric shopping experience by managing front-end operations and expectations, leading omnichannel processes, and maintaining store recovery standards to uphold Brand Promises. Deliver friendly customer service. Availability on weekends is required.
Responsibilities
Assist Store Manager in leading and ensuring adherence to Standard Operating Procedures (SOPs) and Company programs; ensure compliance with applicable laws and requirements; hold store leadership accountable for store conditions and results
Ensure all front-end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interact with customers and colleagues in a respectful, positive manner; promote the organization’s vision and values; serve as a role model
Acknowledge customers, help locate products, and provide solutions
Participate in truck unloading and stocking to ensure truck standards are followed and completed within budget
Cross-train in Custom Framing selling and production
In select stores without a Framing Manager, lead the delivery of high-quality custom framing solutions on time by planning and managing the framing workload in partnership with the Store Manager
Qualifications
Retail management experience preferred
Physical Requirements
Ability to remain standing for long periods
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor to discuss accommodations
Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Compensation Total Base Pay Range For This Position $16.25 - $22.30
About Michaels At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas.
Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If accommodations are required to participate in the job application or interview process or to perform the essential functions of the job, please contact Customer Care at 1-800-642-4235.
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Responsibilities
Assist Store Manager in leading and ensuring adherence to Standard Operating Procedures (SOPs) and Company programs; ensure compliance with applicable laws and requirements; hold store leadership accountable for store conditions and results
Ensure all front-end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interact with customers and colleagues in a respectful, positive manner; promote the organization’s vision and values; serve as a role model
Acknowledge customers, help locate products, and provide solutions
Participate in truck unloading and stocking to ensure truck standards are followed and completed within budget
Cross-train in Custom Framing selling and production
In select stores without a Framing Manager, lead the delivery of high-quality custom framing solutions on time by planning and managing the framing workload in partnership with the Store Manager
Qualifications
Retail management experience preferred
Physical Requirements
Ability to remain standing for long periods
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor to discuss accommodations
Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Compensation Total Base Pay Range For This Position $16.25 - $22.30
About Michaels At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas.
Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If accommodations are required to participate in the job application or interview process or to perform the essential functions of the job, please contact Customer Care at 1-800-642-4235.
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