NeoGenomics Laboratories
Territory Business Manager - Knoxville
NeoGenomics Laboratories, Knoxville, Tennessee, United States, 37955
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This description reflects the original content and is refined for clarity and formatting while preserving all material details. Position summary
The Territory Business Manager (TBM) reports to the Regional Director in their assigned region within the Clinical Services commercial organization and serves as the primary customer owner of and contact for all accounts within their assigned territory. The TBM is responsible for calling on stakeholders within their territory such as pathology, community oncology, hospital oncology, academic centers, reference labs and private physician groups, selling the full portfolio. The TBM identifies opportunities to expand share of care and maintains business within current customers as well as acquiring new customers in community oncology by selling the full portfolio. The TBM manages the entire sales process for all assigned accounts and coordinates with specialist teams such as Oncology Sales Specialists (OSS) and support resources such as Client Success Specialists (CSS) to increase account value. The TBM engages the Key Account Manager (KAM) to target and support Tier A accounts and operates within the territory budget. Responsibilities
Achieves annual sales goals through efficient management and satisfaction of customer needs within the assigned territory. Primary account owner of Tier A, B, C accounts. Engage with KAMs to target and support Tier A accounts. Owns the entire sales process for assigned accounts. Collaborates with Oncology Sales Specialists (OSS) and Client Success Specialists (CSS) to increase account value. Develops and maintains relationships with key decision makers in accounts. Identifies and pursues new business opportunities within existing accounts. Collaborates with marketing and product teams to develop strategies for account growth. Stays up-to-date on industry trends and competitive landscape. Ensures customer satisfaction and retention through proactive communication and problem-solving. Promotes the company’s products within the assigned territory and maintains territory coverage plans with the Regional Manager. Provides routine service to key assigned accounts and presents key products as directed. Communicates regularly with all members of the assigned territory team and maintains relationships with KAMs for Tier A accounts. Performs product in-service training as needed and provides market feedback to the Regional Manager and Marketing Manager. Develops, maintains and delivers territory-specific information relative to competitors and distributors; tracks lost business and generates ideas contributing to growth. Ensures all activities and opportunities are entered and tracked in SFDC; maintains detailed records in Salesforce for account updates. Leads and facilitates problem solving within the team and across cross-functional areas; adapts to internal/external changes and champions new initiatives. Develops and executes annual business plans and account-specific strategies; prioritizes time and maintains appropriate contact with all accounts. Identifies and builds relationships with customers at all levels to achieve business objectives; maintains positive rapport. Maintains sales momentum, meets product sales goals, and demonstrates self-discipline and high work ethic. Identifies personal and professional development objectives; understands internal IT systems and client interfaces. Participates in sales meetings, seminars, industry conferences, and tradeshows; assists with event coordination. Adheres to department SOPs and company policies protecting patient privacy and confidentiality in compliance with HIPAA and related laws. Experience, Education and Qualifications
Bachelor’s degree in life sciences or business-related field required (MBA preferred). 5+ years of direct sales experience in a clinical and/or laboratory market environment preferred. Strong closing skills; formal sales training is a plus. Strong interpersonal and influencing skills at all organizational levels. Demonstrated achievement in prior sales roles; proven oral, written, telephone and presentation skills. Knowledge of clinical and/or laboratory market environment and products; ability to learn and apply product information to position features and benefits. Ability to work under deadline pressure and occasional extra hours; proficient with MS Office programs. Strong organizational skills, attention to detail, and ability to work independently or in a team. Ability to work in a biohazard environment and comply with safety policies; valid driver’s license and ability to travel up to 75% (some overnight travel). Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Customer Service Industries
Biotechnology Research Hospitals and Health Care Pharmaceutical Manufacturing Get notified about new Territory Business Manager jobs in Knoxville, TN.
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This description reflects the original content and is refined for clarity and formatting while preserving all material details. Position summary
The Territory Business Manager (TBM) reports to the Regional Director in their assigned region within the Clinical Services commercial organization and serves as the primary customer owner of and contact for all accounts within their assigned territory. The TBM is responsible for calling on stakeholders within their territory such as pathology, community oncology, hospital oncology, academic centers, reference labs and private physician groups, selling the full portfolio. The TBM identifies opportunities to expand share of care and maintains business within current customers as well as acquiring new customers in community oncology by selling the full portfolio. The TBM manages the entire sales process for all assigned accounts and coordinates with specialist teams such as Oncology Sales Specialists (OSS) and support resources such as Client Success Specialists (CSS) to increase account value. The TBM engages the Key Account Manager (KAM) to target and support Tier A accounts and operates within the territory budget. Responsibilities
Achieves annual sales goals through efficient management and satisfaction of customer needs within the assigned territory. Primary account owner of Tier A, B, C accounts. Engage with KAMs to target and support Tier A accounts. Owns the entire sales process for assigned accounts. Collaborates with Oncology Sales Specialists (OSS) and Client Success Specialists (CSS) to increase account value. Develops and maintains relationships with key decision makers in accounts. Identifies and pursues new business opportunities within existing accounts. Collaborates with marketing and product teams to develop strategies for account growth. Stays up-to-date on industry trends and competitive landscape. Ensures customer satisfaction and retention through proactive communication and problem-solving. Promotes the company’s products within the assigned territory and maintains territory coverage plans with the Regional Manager. Provides routine service to key assigned accounts and presents key products as directed. Communicates regularly with all members of the assigned territory team and maintains relationships with KAMs for Tier A accounts. Performs product in-service training as needed and provides market feedback to the Regional Manager and Marketing Manager. Develops, maintains and delivers territory-specific information relative to competitors and distributors; tracks lost business and generates ideas contributing to growth. Ensures all activities and opportunities are entered and tracked in SFDC; maintains detailed records in Salesforce for account updates. Leads and facilitates problem solving within the team and across cross-functional areas; adapts to internal/external changes and champions new initiatives. Develops and executes annual business plans and account-specific strategies; prioritizes time and maintains appropriate contact with all accounts. Identifies and builds relationships with customers at all levels to achieve business objectives; maintains positive rapport. Maintains sales momentum, meets product sales goals, and demonstrates self-discipline and high work ethic. Identifies personal and professional development objectives; understands internal IT systems and client interfaces. Participates in sales meetings, seminars, industry conferences, and tradeshows; assists with event coordination. Adheres to department SOPs and company policies protecting patient privacy and confidentiality in compliance with HIPAA and related laws. Experience, Education and Qualifications
Bachelor’s degree in life sciences or business-related field required (MBA preferred). 5+ years of direct sales experience in a clinical and/or laboratory market environment preferred. Strong closing skills; formal sales training is a plus. Strong interpersonal and influencing skills at all organizational levels. Demonstrated achievement in prior sales roles; proven oral, written, telephone and presentation skills. Knowledge of clinical and/or laboratory market environment and products; ability to learn and apply product information to position features and benefits. Ability to work under deadline pressure and occasional extra hours; proficient with MS Office programs. Strong organizational skills, attention to detail, and ability to work independently or in a team. Ability to work in a biohazard environment and comply with safety policies; valid driver’s license and ability to travel up to 75% (some overnight travel). Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Customer Service Industries
Biotechnology Research Hospitals and Health Care Pharmaceutical Manufacturing Get notified about new Territory Business Manager jobs in Knoxville, TN.
#J-18808-Ljbffr