Silco Fire & Security
Overview
Job Title:
Salesforce Architect
Location:
Cincinnati, OH
Silco Fire & Security isn’t just a company, it’s a mission. We protect lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As a Midwest market leader, Silco is a growing, family-owned company with over 400 employees and multiple locations.
Position Overview We are seeking a strategic and technically adept Salesforce Architect to lead our company-wide Salesforce roadmap. This individual will align Salesforce solutions with business objectives, oversee the evolution of the platform to meet changing needs across sales, service, marketing, and operations. You will serve as a key liaison between IT and business units, managing internal teams and external partners to ensure high-quality delivery, governance, and user adoption of Salesforce solutions.
Responsibilities
Define and execute a multi-phase Salesforce roadmap across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud (Pardot), Field Service, and custom apps.
Align Salesforce capabilities with business goals through stakeholder engagement and planning.
Own the Salesforce governance process, ensuring scalability, data integrity, security, and compliance.
Build and maintain a Salesforce Center of Excellence (COE) including change management, QA, and release management processes.
Foster cross-functional collaboration across Marketing, Sales, Operations, and Accounting.
Serve as a senior escalation point for Salesforce-related issues.
Monitor usage and user feedback to inform system improvements and training needs.
Ensure consistent documentation and enforce platform standards across environments.
Qualifications
Experience with Field Service Lightning (required)
8–10+ years of IT leadership experience with at least 5 years in Salesforce program ownership or equivalent role
Proven track record of leading Salesforce implementations in mid-to-large sized companies
Deep understanding of Salesforce architecture, data modeling, APIs, and AppExchange tools
Experience with agile methodology
Salesforce certifications (preferred)
Familiarity with integration platforms
Seniority level: Mid-Senior level
Benefits In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Company-paid short-term disability and life insurance, as well as company-paid training. 401(k) with company matching and tuition reimbursement. Paid holidays and generous paid time off.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.
Other job-related notes: Referrals increase your chances of interviewing at Silco Fire & Security. Get notified about new Salesforce opportunities in Cincinnati, OH.
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Salesforce Architect
Location:
Cincinnati, OH
Silco Fire & Security isn’t just a company, it’s a mission. We protect lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As a Midwest market leader, Silco is a growing, family-owned company with over 400 employees and multiple locations.
Position Overview We are seeking a strategic and technically adept Salesforce Architect to lead our company-wide Salesforce roadmap. This individual will align Salesforce solutions with business objectives, oversee the evolution of the platform to meet changing needs across sales, service, marketing, and operations. You will serve as a key liaison between IT and business units, managing internal teams and external partners to ensure high-quality delivery, governance, and user adoption of Salesforce solutions.
Responsibilities
Define and execute a multi-phase Salesforce roadmap across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud (Pardot), Field Service, and custom apps.
Align Salesforce capabilities with business goals through stakeholder engagement and planning.
Own the Salesforce governance process, ensuring scalability, data integrity, security, and compliance.
Build and maintain a Salesforce Center of Excellence (COE) including change management, QA, and release management processes.
Foster cross-functional collaboration across Marketing, Sales, Operations, and Accounting.
Serve as a senior escalation point for Salesforce-related issues.
Monitor usage and user feedback to inform system improvements and training needs.
Ensure consistent documentation and enforce platform standards across environments.
Qualifications
Experience with Field Service Lightning (required)
8–10+ years of IT leadership experience with at least 5 years in Salesforce program ownership or equivalent role
Proven track record of leading Salesforce implementations in mid-to-large sized companies
Deep understanding of Salesforce architecture, data modeling, APIs, and AppExchange tools
Experience with agile methodology
Salesforce certifications (preferred)
Familiarity with integration platforms
Seniority level: Mid-Senior level
Benefits In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Company-paid short-term disability and life insurance, as well as company-paid training. 401(k) with company matching and tuition reimbursement. Paid holidays and generous paid time off.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.
Other job-related notes: Referrals increase your chances of interviewing at Silco Fire & Security. Get notified about new Salesforce opportunities in Cincinnati, OH.
#J-18808-Ljbffr