ServiceNow
Principal Enterprise Architect- IT Products
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Principal Enterprise Architect- IT Products
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ServiceNow Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description : We are seeking a Principal ServiceNow ITSX Architect to guide the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). This person must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions Key Responsibilities : Provide end-to-end architectural guidance across all ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine etc.). Design for resilience, observability, cost-efficiency, and low-code/no-code governance. Guide architecture reviews, technical steering, and innovation prioritization forums. Platform Strategy & Governance : Develop and promote the enterprise-wide ServiceNow platform strategy including AI, process automation, and workflow orchestration. Define governance models, platform adoption roadmaps, and design standards aligned with business outcomes and technology vision. Drive platform maturity through reusable architecture patterns and automated guardrails. Executive & Stakeholder Engagement. Qualifications : Experience in leveraging or critically thinking about how to integrate AI into work processes, directives, or problem-solving. 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow. Deep understanding of ServiceNow’s architecture, extensibility model, and product roadmap. Strong knowledge of CMDB design, discovery patterns, and event correlation as part of ITOM implementations. Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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Join to apply for the
Principal Enterprise Architect- IT Products
role at
ServiceNow Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description : We are seeking a Principal ServiceNow ITSX Architect to guide the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). This person must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions Key Responsibilities : Provide end-to-end architectural guidance across all ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine etc.). Design for resilience, observability, cost-efficiency, and low-code/no-code governance. Guide architecture reviews, technical steering, and innovation prioritization forums. Platform Strategy & Governance : Develop and promote the enterprise-wide ServiceNow platform strategy including AI, process automation, and workflow orchestration. Define governance models, platform adoption roadmaps, and design standards aligned with business outcomes and technology vision. Drive platform maturity through reusable architecture patterns and automated guardrails. Executive & Stakeholder Engagement. Qualifications : Experience in leveraging or critically thinking about how to integrate AI into work processes, directives, or problem-solving. 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow. Deep understanding of ServiceNow’s architecture, extensibility model, and product roadmap. Strong knowledge of CMDB design, discovery patterns, and event correlation as part of ITOM implementations. Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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