Upgrade, Inc.
Entry Level Underwriting Specialist - Start Date 11/3/25 Phoenix
Upgrade, Inc., Atlanta, Georgia, United States, 30383
Overview
Entry Level Underwriting Specialist – Start Date November 3, 2025 | Phoenix Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. We’re backed by prominent technology investors and were valued at $6.3B. We’re recognized for a collaborative and inclusive culture and for delivering better products to improve customers’ financial well-being. We’re looking for new team members who get excited about designing and delivering new and better products. Join us to help build a better financial future for millions of people. About the Role
Our Verifications team is hiring for Entry Level Underwriters. We seek detail-oriented individuals to assist customers with the loan application process. Entry Level Underwriters review, process, and decision loan applications. You will spend your day reviewing financial and identification documents, assisting applicants over the phone, gathering additional documents, and following up to verify financial information to decision the loan application. This is a dynamic role partnering with customers to provide a best-in-class experience. Pay and Start Date
Pay:
$24.00 per hour Start Date:
November 3, 2025 Your Responsibilities
Maintain high quality while processing large numbers of personal consumer loan applications Provide excellent customer service to inbound and outbound calls Answer customer service requests via an internal communication system Be an expert on our product and processes Adapt to changing policy and procedures while maintaining high quality Review financial documents submitted by the borrower Verify and calculate customer income Detect suspicious and fraudulent loan applications Meet and/or exceed production, quality, and customer service goals What We Look For
1+ years of experience in banking, financial services or related industry Ability to calculate financial information accurately Strong problem solving and analytical skills High level of integrity Team-oriented mindset Ability to thrive in a changing and fast-paced environment Excellent verbal and written communication skills Detail oriented Proficient with Google Workspace: Gmail, Sheets, Docs Nice to Have
Knowledge of Zendesk or other CRM applications is a plus What We Offer
Great open office space Paid time off (PTO) Competitive 401(k) program Conveniently located in the heart of Downtown Phoenix, close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are you comfortable working on-site full-time? Equal Opportunity and Diversity
Upgrade is dedicated to building a diverse team and an inclusive culture. We believe it’s crucial to Upgrade’s long-term success to create an environment where all employees feel they belong and have an equal opportunity to succeed. Your participation in demographic questions is voluntary and will not affect your candidacy.
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Entry Level Underwriting Specialist – Start Date November 3, 2025 | Phoenix Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. We’re backed by prominent technology investors and were valued at $6.3B. We’re recognized for a collaborative and inclusive culture and for delivering better products to improve customers’ financial well-being. We’re looking for new team members who get excited about designing and delivering new and better products. Join us to help build a better financial future for millions of people. About the Role
Our Verifications team is hiring for Entry Level Underwriters. We seek detail-oriented individuals to assist customers with the loan application process. Entry Level Underwriters review, process, and decision loan applications. You will spend your day reviewing financial and identification documents, assisting applicants over the phone, gathering additional documents, and following up to verify financial information to decision the loan application. This is a dynamic role partnering with customers to provide a best-in-class experience. Pay and Start Date
Pay:
$24.00 per hour Start Date:
November 3, 2025 Your Responsibilities
Maintain high quality while processing large numbers of personal consumer loan applications Provide excellent customer service to inbound and outbound calls Answer customer service requests via an internal communication system Be an expert on our product and processes Adapt to changing policy and procedures while maintaining high quality Review financial documents submitted by the borrower Verify and calculate customer income Detect suspicious and fraudulent loan applications Meet and/or exceed production, quality, and customer service goals What We Look For
1+ years of experience in banking, financial services or related industry Ability to calculate financial information accurately Strong problem solving and analytical skills High level of integrity Team-oriented mindset Ability to thrive in a changing and fast-paced environment Excellent verbal and written communication skills Detail oriented Proficient with Google Workspace: Gmail, Sheets, Docs Nice to Have
Knowledge of Zendesk or other CRM applications is a plus What We Offer
Great open office space Paid time off (PTO) Competitive 401(k) program Conveniently located in the heart of Downtown Phoenix, close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. This role will be in person at our Phoenix Servicing Center in Downtown Phoenix. Are you comfortable working on-site full-time? Equal Opportunity and Diversity
Upgrade is dedicated to building a diverse team and an inclusive culture. We believe it’s crucial to Upgrade’s long-term success to create an environment where all employees feel they belong and have an equal opportunity to succeed. Your participation in demographic questions is voluntary and will not affect your candidacy.
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