Texas Children's Hospital
Overview
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Family Advocate, Sr
role at
Texas Children's Hospital . We are searching for a Senior Family Advocate — someone who works well in a fast-paced setting. In this position, you will advocate for the needs of patients and families by facilitating open communication between families and staff, addressing issues and concerns. You will also support Resolution Specialists and the Assistant Director/Director of Family Advocacy by mentorship of Family Advocates, participation in special projects and educational opportunities associated with complaints/grievances, data collection for quality improvement, and assessment and updating of leadership contact data throughout the system. Requirements
Bachelor’s degree required Bachelor’s degree in a clinical discipline (social work, child life) preferred 3 years’ experience in a health care clinical setting required Training and experience in patient relations, clinical discipline, executive leadership interface savvy, public speaking, and cultural diversity awareness preferred Responsibilities
Coordinate employee training on patient/family complaints and grievances Identify areas needing additional training in policies and procedures related to complaints and grievances Takes the lead in collaboration with the unit Family Advocate on complex patient/family support issues as requested and/or directed by Resolution Specialist and Assistant Director Solicit and answer questions that patients and families may have concerning non-clinical issues related to their visit as evidenced by leadership observation Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner Assume on-call duties after hours, on weekends, and on holidays on a rotating basis Document daily work and provide appropriate reports Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, and is consistently recognized among the top children’s hospitals in the nation. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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Join to apply for the
Family Advocate, Sr
role at
Texas Children's Hospital . We are searching for a Senior Family Advocate — someone who works well in a fast-paced setting. In this position, you will advocate for the needs of patients and families by facilitating open communication between families and staff, addressing issues and concerns. You will also support Resolution Specialists and the Assistant Director/Director of Family Advocacy by mentorship of Family Advocates, participation in special projects and educational opportunities associated with complaints/grievances, data collection for quality improvement, and assessment and updating of leadership contact data throughout the system. Requirements
Bachelor’s degree required Bachelor’s degree in a clinical discipline (social work, child life) preferred 3 years’ experience in a health care clinical setting required Training and experience in patient relations, clinical discipline, executive leadership interface savvy, public speaking, and cultural diversity awareness preferred Responsibilities
Coordinate employee training on patient/family complaints and grievances Identify areas needing additional training in policies and procedures related to complaints and grievances Takes the lead in collaboration with the unit Family Advocate on complex patient/family support issues as requested and/or directed by Resolution Specialist and Assistant Director Solicit and answer questions that patients and families may have concerning non-clinical issues related to their visit as evidenced by leadership observation Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner Assume on-call duties after hours, on weekends, and on holidays on a rotating basis Document daily work and provide appropriate reports Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, and is consistently recognized among the top children’s hospitals in the nation. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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