Workday
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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. Our culture centers on putting our people first, with happiness, development, and contribution of every Workmate at the core. We value an employee-centric, collaborative culture that supports people, communities, and the planet while remaining profitable. Bring your brightest version of you and have a brighter work day here.
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About The Team
The HiredScore team is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision‑making and free up time for meaningful interactions with top talent.
About The Role
We’re looking for a
Senior Delivery Manager, HiredScore
to join our growing team. In this role, you will serve as a
subject matter expert
on
HiredScore
product implementations and processes while leading a cross‑functional group of team leads. You will be responsible for the highest‑level client escalations, ensuring your teams are equipped to succeed, and driving excellence in delivery. This position offers an opportunity to step into a key leadership role within a fast‑growing unit, with exposure to executive leadership and collaboration with development, product, and customer success teams, as well as senior client leaders. Responsibilities Lead a cross‑functional team and serve as the subject matter expert on HiredScore product implementation and processes. Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development. Coach and mentor team members to optimize performance and support career growth. Provide guidance across daily operations, client interactions, and on‑demand client calls; serve as the primary escalation point for issues. Partner with application development scrum teams to deliver customer features and product innovations. Understand client needs and workflows to design tailored HiredScore implementation plans and solutions. Collaborate with Customer Success to ensure smooth account transitions from sales through launch, training, post‑launch support, and adoption. Prioritize, plan, and deliver exceptional customer experiences with cross‑functional stakeholders. Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability. About You Basic Qualifications 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management. 4+ years of experience managing Managers and Senior Software development teams and mentoring for growth. 6+ years’ experience as the single point of contact resolving complex issues and managing escalations; SME of IT standards, applications, UAT, and industry trends. Other Qualifications Strong, hands‑on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations. Led recruiting efforts and talent appreciation initiatives to attract, develop, and retain talent. Success in high‑growth SaaS companies selling to enterprise clients in a global environment. Strong analytical skills to translate client needs into application and operational requirements. Proven ability to manage projects from scratch in a fast‑paced environment. Process‑focused problem solver; adaptable to rapid change and competing priorities. Deep affinity for technology and understanding of the software delivery lifecycle; familiar with SQL/NoSQL databases; experience with JIRA and Confluence. Mentorship and people management skills to coach software engineering teams for high performance and growth. Ability to translate business and technical requirements into actionable engineering plans and solutions, with strong decision‑making and accountability. Provides engineering leadership and clear stakeholder communication to align on priorities and outcomes. Workday Pay Transparency Statement The annual base salary ranges for primary and additional locations vary by location. Compensation may include a Workday Bonus Plan or role‑specific commission/bonus, as well as stock grants. Offers consider geography, experience, skills, duties, and business need. For more information on Workday’s benefits, please click here. Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $179,200 USD - $268,800 USD Additional US Location(s) Base Pay Range: $170,200 USD - $302,400 USD Our Approach to Flexible Work With Flex Work, we combine in‑person time and remote work. Flexibility means you spend at least half (50%) of your time each quarter in the office or in the field with customers, prospects, and partners (depending on role). Remote employees may join in‑office moments when needed. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles?
If so, ask your Workday connection about our Employee Referral process.
#J-18808-Ljbffr
Senior Delivery Manager, HiredScore
to join our growing team. In this role, you will serve as a
subject matter expert
on
HiredScore
product implementations and processes while leading a cross‑functional group of team leads. You will be responsible for the highest‑level client escalations, ensuring your teams are equipped to succeed, and driving excellence in delivery. This position offers an opportunity to step into a key leadership role within a fast‑growing unit, with exposure to executive leadership and collaboration with development, product, and customer success teams, as well as senior client leaders. Responsibilities Lead a cross‑functional team and serve as the subject matter expert on HiredScore product implementation and processes. Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development. Coach and mentor team members to optimize performance and support career growth. Provide guidance across daily operations, client interactions, and on‑demand client calls; serve as the primary escalation point for issues. Partner with application development scrum teams to deliver customer features and product innovations. Understand client needs and workflows to design tailored HiredScore implementation plans and solutions. Collaborate with Customer Success to ensure smooth account transitions from sales through launch, training, post‑launch support, and adoption. Prioritize, plan, and deliver exceptional customer experiences with cross‑functional stakeholders. Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability. About You Basic Qualifications 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management. 4+ years of experience managing Managers and Senior Software development teams and mentoring for growth. 6+ years’ experience as the single point of contact resolving complex issues and managing escalations; SME of IT standards, applications, UAT, and industry trends. Other Qualifications Strong, hands‑on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations. Led recruiting efforts and talent appreciation initiatives to attract, develop, and retain talent. Success in high‑growth SaaS companies selling to enterprise clients in a global environment. Strong analytical skills to translate client needs into application and operational requirements. Proven ability to manage projects from scratch in a fast‑paced environment. Process‑focused problem solver; adaptable to rapid change and competing priorities. Deep affinity for technology and understanding of the software delivery lifecycle; familiar with SQL/NoSQL databases; experience with JIRA and Confluence. Mentorship and people management skills to coach software engineering teams for high performance and growth. Ability to translate business and technical requirements into actionable engineering plans and solutions, with strong decision‑making and accountability. Provides engineering leadership and clear stakeholder communication to align on priorities and outcomes. Workday Pay Transparency Statement The annual base salary ranges for primary and additional locations vary by location. Compensation may include a Workday Bonus Plan or role‑specific commission/bonus, as well as stock grants. Offers consider geography, experience, skills, duties, and business need. For more information on Workday’s benefits, please click here. Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $179,200 USD - $268,800 USD Additional US Location(s) Base Pay Range: $170,200 USD - $302,400 USD Our Approach to Flexible Work With Flex Work, we combine in‑person time and remote work. Flexibility means you spend at least half (50%) of your time each quarter in the office or in the field with customers, prospects, and partners (depending on role). Remote employees may join in‑office moments when needed. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles?
If so, ask your Workday connection about our Employee Referral process.
#J-18808-Ljbffr