GE HealthCare
Job Description Summary
As the MRI Clinical Applications Specialist (CAS), you will be supporting the GE imaging applications team. You will deliver clinical and operational expertise by providing excellent education and training supporting the MRI modality.
As a clinical expert, you will be responsible for enhancing the customer experience by supporting our commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.
Job Description
Essential Responsibilities: Coordinate, schedule and deliver objective based system / feature MR training and education support for customers over an extended period while demonstrating full range of product features, capabilities and benefits. Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training. Provide ongoing post-installation training and support as needed over the lifecycle of the product. Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing. Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist. Qualifications/Requirements Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience with GEHC MR systems. ARRT or equivalent specific MRI modality certification. Comfortable in a clinical/patient environment. Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps). Ability to learn specialized industry specific software and provide digital education and training solutions. Will be required to register with one or more vendor credentialing services by various customer hospitals Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car. Desired Qualifications Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment. Ability to strategize with decision makers on workflow enhancements and improvements. Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers. Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages. Willingness to be flexible / adapt to changing personnel and work environments. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Essential Responsibilities: Coordinate, schedule and deliver objective based system / feature MR training and education support for customers over an extended period while demonstrating full range of product features, capabilities and benefits. Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training. Provide ongoing post-installation training and support as needed over the lifecycle of the product. Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing. Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist. Qualifications/Requirements Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience with GEHC MR systems. ARRT or equivalent specific MRI modality certification. Comfortable in a clinical/patient environment. Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps). Ability to learn specialized industry specific software and provide digital education and training solutions. Will be required to register with one or more vendor credentialing services by various customer hospitals Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car. Desired Qualifications Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment. Ability to strategize with decision makers on workflow enhancements and improvements. Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers. Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages. Willingness to be flexible / adapt to changing personnel and work environments. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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