Barry's
Overview
Join to apply for the
Client Operations Lead
role at
Barry's . Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout. Barry’s is committed to equal employment opportunity and will not discriminate against applicants or employees on the basis of protected characteristics. Applicants with disabilities who need assistance may be entitled to a reasonable accommodation. If you need assistance with the application process, contact the People and Culture Department (people@barrys.com). Note: This description reflects the job as described and does not guarantee employment. Information about compensation, location, and availability is included below where applicable.
What You’ll Do Serve as studio leader in the absence of GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and provide direction with any questions or concerns
Communicate with studio leadership and peers in a timely and efficient manner (telephone, written, email, text, or in person)
Deliver first-class client experience or hospitality at all times
Greet, assist and check in customers; respond to questions in person, by phone, and by email
Handle studio membership database, register new clients, receive membership payments, and maintain client base
Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
Motivate the team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients on latest studio promotions, membership discounts and/or special events
Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and on-site orders
Maintain product knowledge for all studio retail operations
Participate in relevant training and development programs and meetings as directed by Operations leaders
Maintain schedule flexibility to work weekends, holidays, mornings or nights as required
Facility Maintenance
Prepare studio spaces before, after, and between classes by cleaning equipment and spaces
Clean and maintain locker rooms to brand standards
Clean, organize, and service common areas including lobby, FuelBar, spaces, retail shelves, and storage
Support laundry services, including towels
Follow daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
Uphold Barry’s community and culture standards, living the mission, vision, and values daily
Represent the Barry’s brand within the studio and fitness community
Participate in and contribute to community engagement with studio and regional teams
Customer Service
Provide the highest level of hospitality to all clients
Maintain client database and use information to increase client contact
Attend social functions and events to generate new business and invite clients to in-studio events
Qualifications
Strong hospitality and customer service skills; alignment with Barry’s Mission, Vision and Values
Availability to work 4 to 5 shifts, including one weekend day
Friendly, outgoing personality with enjoyment of social interaction
Enthusiasm for the studio and for the job
Patient, courteous listener with empathy; can respond with a can-do attitude
Cooperative team player; ability to prioritize in a fast-paced environment
Attention to detail and care for studio appearance and cleanliness
Professional appearance and behavior; strong communication skills
Must be 18 years or older to apply
Pay Range The pay range for this role is USD 19 per hour (location: Lincoln Park).
Additional Details
Seniority level: Entry level
Employment type: Part-time
Job function: Management
Industries: Wellness and Fitness Services
#J-18808-Ljbffr
Join to apply for the
Client Operations Lead
role at
Barry's . Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout. Barry’s is committed to equal employment opportunity and will not discriminate against applicants or employees on the basis of protected characteristics. Applicants with disabilities who need assistance may be entitled to a reasonable accommodation. If you need assistance with the application process, contact the People and Culture Department (people@barrys.com). Note: This description reflects the job as described and does not guarantee employment. Information about compensation, location, and availability is included below where applicable.
What You’ll Do Serve as studio leader in the absence of GM/AGM/COS
Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and provide direction with any questions or concerns
Communicate with studio leadership and peers in a timely and efficient manner (telephone, written, email, text, or in person)
Deliver first-class client experience or hospitality at all times
Greet, assist and check in customers; respond to questions in person, by phone, and by email
Handle studio membership database, register new clients, receive membership payments, and maintain client base
Support marketing initiatives including client data capture and accuracy, and communication on events and campaigns
Motivate the team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients on latest studio promotions, membership discounts and/or special events
Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and on-site orders
Maintain product knowledge for all studio retail operations
Participate in relevant training and development programs and meetings as directed by Operations leaders
Maintain schedule flexibility to work weekends, holidays, mornings or nights as required
Facility Maintenance
Prepare studio spaces before, after, and between classes by cleaning equipment and spaces
Clean and maintain locker rooms to brand standards
Clean, organize, and service common areas including lobby, FuelBar, spaces, retail shelves, and storage
Support laundry services, including towels
Follow daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
Uphold Barry’s community and culture standards, living the mission, vision, and values daily
Represent the Barry’s brand within the studio and fitness community
Participate in and contribute to community engagement with studio and regional teams
Customer Service
Provide the highest level of hospitality to all clients
Maintain client database and use information to increase client contact
Attend social functions and events to generate new business and invite clients to in-studio events
Qualifications
Strong hospitality and customer service skills; alignment with Barry’s Mission, Vision and Values
Availability to work 4 to 5 shifts, including one weekend day
Friendly, outgoing personality with enjoyment of social interaction
Enthusiasm for the studio and for the job
Patient, courteous listener with empathy; can respond with a can-do attitude
Cooperative team player; ability to prioritize in a fast-paced environment
Attention to detail and care for studio appearance and cleanliness
Professional appearance and behavior; strong communication skills
Must be 18 years or older to apply
Pay Range The pay range for this role is USD 19 per hour (location: Lincoln Park).
Additional Details
Seniority level: Entry level
Employment type: Part-time
Job function: Management
Industries: Wellness and Fitness Services
#J-18808-Ljbffr