Na Oiwi Kane
Information Technology Junior Support Specialist
Na Oiwi Kane, Baltimore, Maryland, United States
Job Description
Information Technology Junior Support Specialist – Galapagos Federal Systems LLC, Aberdeen Proving Ground, MD, United States. Requires Bachelor Degree and relevance to Information Technology. Open to job seekers with related education and background. Responsibilities
Assess and troubleshoot computer support problems; apply understanding of software and hardware to resolve user issues. Set up, image, or repair computer equipment and related devices; train users in hardware/software usage including printing, word processing, and email. Respond to requests for assistance via phone, web, fax, and email using remote tools and ticketing systems; perform site visits as needed. Provide technical assistance to computer users in person, by phone, or electronically; support printing, installation, word processing, email, and operating systems. Handle hardware and software issues both remotely and on-site; manage IT tickets and escalate to NEC, AESD, DISA, or others as required. Swap out or repair employee computers, including data transfers and setup. Qualifications
Education: High School diploma; 1-2+ years in IT/help desk or customer service. Clearance/Background: ANACI background check; DoD 8570.1 certification; IAT Level 2 and IAM Level 1 certifications. Skills: Desktop imaging, hardware/software troubleshooting, remote assist, knowledge of MS Teams, VPN, and contracting systems. Experience with imaging and updating computers, troubleshooting printers, and providing end-user support. Benefits
Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k); Paid time off; Tuition reimbursement; Paid Federal Holidays Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants may be subject to security investigation and eligibility requirements for access to government information. Physical Requirements
Work may involve sitting or standing for extended periods, typing, and reading from a computer screen. Ability to move and lift up to 30 pounds as needed. Company Summary
Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business, headquartered in Hawaii, providing IT services globally in areas including IT design & installation, cybersecurity, software/hardware engineering, and network management. We are an equal opportunity employer and strive for quality IT solutions on time and on budget. Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change job duties and assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We do not discriminate on basis of race, color, religion, sex, national origin, age, disability, or veteran status. Posted: 2025-10-06 | Location: Aberdeen Proving Ground, MD | Job Type: Full-Time | Status: Closed as of 2025-11-05
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Information Technology Junior Support Specialist – Galapagos Federal Systems LLC, Aberdeen Proving Ground, MD, United States. Requires Bachelor Degree and relevance to Information Technology. Open to job seekers with related education and background. Responsibilities
Assess and troubleshoot computer support problems; apply understanding of software and hardware to resolve user issues. Set up, image, or repair computer equipment and related devices; train users in hardware/software usage including printing, word processing, and email. Respond to requests for assistance via phone, web, fax, and email using remote tools and ticketing systems; perform site visits as needed. Provide technical assistance to computer users in person, by phone, or electronically; support printing, installation, word processing, email, and operating systems. Handle hardware and software issues both remotely and on-site; manage IT tickets and escalate to NEC, AESD, DISA, or others as required. Swap out or repair employee computers, including data transfers and setup. Qualifications
Education: High School diploma; 1-2+ years in IT/help desk or customer service. Clearance/Background: ANACI background check; DoD 8570.1 certification; IAT Level 2 and IAM Level 1 certifications. Skills: Desktop imaging, hardware/software troubleshooting, remote assist, knowledge of MS Teams, VPN, and contracting systems. Experience with imaging and updating computers, troubleshooting printers, and providing end-user support. Benefits
Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k); Paid time off; Tuition reimbursement; Paid Federal Holidays Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants may be subject to security investigation and eligibility requirements for access to government information. Physical Requirements
Work may involve sitting or standing for extended periods, typing, and reading from a computer screen. Ability to move and lift up to 30 pounds as needed. Company Summary
Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business, headquartered in Hawaii, providing IT services globally in areas including IT design & installation, cybersecurity, software/hardware engineering, and network management. We are an equal opportunity employer and strive for quality IT solutions on time and on budget. Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change job duties and assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We do not discriminate on basis of race, color, religion, sex, national origin, age, disability, or veteran status. Posted: 2025-10-06 | Location: Aberdeen Proving Ground, MD | Job Type: Full-Time | Status: Closed as of 2025-11-05
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