Tata Consultancy Services
Overview
Base pay range: $70,000.00/yr - $80,000.00/yr Job Description: Must Have Technical/Functional Skills include Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support. Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices. Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype). Assist with enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks. Deploy device drivers and Windows patch updates; troubleshoot laptop/desktop performance, group policy, encryption and failed software configurations of end user devices. Manage security compliance health status of end user workstations; monitor security patching status and remedy deficiencies proactively. Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incidents assigned from the Service Desk team. Adjust configuration options as required to resolve defects identified during corrective action on a device; investigate desktop level incidents and identify root causes to provide solutions. Deployment, monitoring and reporting of device drivers including BIOS & utilities; support Windows 11 feature upgrades using modern management techniques (SCCM/Auto Pilot). Provide L2 workstation operational support and monitor and report on user experience; report on workstation image deployments and patch compliance metrics. Qualifications
Bachelor of Computer Science Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Benefits
Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Location: Boston, MA. This posting may reference adjacent locations (e.g., Waltham, MA) and related job openings.
#J-18808-Ljbffr
Base pay range: $70,000.00/yr - $80,000.00/yr Job Description: Must Have Technical/Functional Skills include Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support. Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices. Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype). Assist with enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks. Deploy device drivers and Windows patch updates; troubleshoot laptop/desktop performance, group policy, encryption and failed software configurations of end user devices. Manage security compliance health status of end user workstations; monitor security patching status and remedy deficiencies proactively. Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incidents assigned from the Service Desk team. Adjust configuration options as required to resolve defects identified during corrective action on a device; investigate desktop level incidents and identify root causes to provide solutions. Deployment, monitoring and reporting of device drivers including BIOS & utilities; support Windows 11 feature upgrades using modern management techniques (SCCM/Auto Pilot). Provide L2 workstation operational support and monitor and report on user experience; report on workstation image deployments and patch compliance metrics. Qualifications
Bachelor of Computer Science Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Benefits
Discretionary Annual Incentive Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Family Support: Maternal & Parental Leaves Insurance Options: Auto & Home Insurance, Identity Theft Protection Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement Time Off: Vacation, Time Off, Sick Leave & Holidays Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing Location: Boston, MA. This posting may reference adjacent locations (e.g., Waltham, MA) and related job openings.
#J-18808-Ljbffr