SPS
Overview
Human Resources Manager at SPS. The Human Resources Manager will act as an HR business partner to the Client OU, serving as a trusted advisor and coach to help fulfill business objectives through human capital and people leadership. The role is responsible for implementing and supporting SPS HR programs, processes and initiatives, ensuring legal compliance and alignment with the organization’s mission and talent strategy. The Human Resources Manager facilitates planning, leadership, development, and coordination of policies, activities, and staff within the Client Operating Unit to support business goals and regulatory compliance. Responsibilities
Supervisory Responsibilities
Recruit, interview, hire, and train new staff in the department. Oversee the daily workflow of the department. Provide constructive and timely performance evaluations. Handle discipline and termination of employees in accordance with company policy.
Operational and General Human Resources Responsibilities
Collaborate with senior leadership to understand goals related to staffing, recruiting, and retention. Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support HR compliance and strategy. Administer or oversee programs including compensation, benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, morale, safety, and training and development. Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management. Research and analyze organizational trends using HRIS/talent management data. Monitor compliance with employment laws; review and modify policies to maintain compliance. Maintain knowledge of HR trends, regulatory changes, and technologies; communicate changes to upper management. Facilitate professional development, training, and certification for OU staff. Perform other duties as required.
Essential Job Functions
Serve as the primary HR business partner to the Client Operating Unit; develop HR strategies and solutions. Ensure effective delivery of HR programs across the OU, including Talent Acquisition, Onboarding, Talent Management, Change Management, Compensation, Performance Management, Workforce Planning, Internal Communications, and Employee Engagement. Achieve HR results across the OU including related financial outcomes. Maintain strong relationships with HR clients to coordinate programs with business needs. Propose and recommend solutions to strategic people issues affecting the OU. Provide coaching, feedback, counseling, and mentoring to employees as needed. Maintain knowledge of legal requirements and ensure regulatory compliance across the OU. Anticipate people-related needs and implement effective solutions. Design and implement retention strategies to minimize turnover in critical roles. Be highly visible in facilities and engage with employees to promote a trusting and constructive work environment. Support and coach direct and indirect reports for career development. Provide broader support to OU sites for employee relations and investigations. Use data analysis to drive business decisions. Competencies
Learning agility/growth mindset Collaborative/Decisive style Interpersonal skills Organization Maturity and judgment Ethics, integrity, trust Teamwork and collaboration Communication and discernment Qualifications and Education
Bachelor’s degree in human resources, business administration, or related field required. Minimum 7+ years of experience in high-level HR management. Experience supervising staff and implementing talent management, compensation/benefits, and HRIS. Strong business acumen and leadership abilities. Knowledge of employment laws and compliance issues. Excellent listening, problem-solving, and strategic guidance skills. Analytical, project management, and process improvement abilities. Strong interpersonal, verbal, and written communication skills; capable of delivering presentations. Experience with HR technology and MS Office; travel as needed. Ability to travel to satellite locations and maintain professional appearance and attitude. Physical Demands
Physical ability to perform typical office tasks and move/handle documents and equipment as needed. Ability to speak clearly in small and large group settings; vision requirements as appropriate for job duties. Travel
Some travel is required for this position, approximately up to 25%. What We Offer
Career growth and opportunities to learn new skills. Learning and development culture. Recognition programs for employees. Comprehensive benefits including medical/dental/vision, life insurance, 401k with matching, and more. About SPS
SPS is an award-winning employer offering outsourcing solutions leveraging Intelligent Automation (AI & Robotic Process Automation) in over 22 countries. We serve clients across banking, insurance, legal, higher education, advertising, and professional services, including Fortune 500 companies. SPS is committed to professional development and equal opportunity employment, with a culture of inclusion, equity, and diversity. SPS provides equal employment opportunities to all applicants without regard to protected statuses. Reasonable accommodations are available in hiring and employment processes for individuals with disabilities. To view our privacy policy, Data Privacy Statement; by submitting an application you certify that information is true and complete and acknowledge potential consequences for false information.
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Human Resources Manager at SPS. The Human Resources Manager will act as an HR business partner to the Client OU, serving as a trusted advisor and coach to help fulfill business objectives through human capital and people leadership. The role is responsible for implementing and supporting SPS HR programs, processes and initiatives, ensuring legal compliance and alignment with the organization’s mission and talent strategy. The Human Resources Manager facilitates planning, leadership, development, and coordination of policies, activities, and staff within the Client Operating Unit to support business goals and regulatory compliance. Responsibilities
Supervisory Responsibilities
Recruit, interview, hire, and train new staff in the department. Oversee the daily workflow of the department. Provide constructive and timely performance evaluations. Handle discipline and termination of employees in accordance with company policy.
Operational and General Human Resources Responsibilities
Collaborate with senior leadership to understand goals related to staffing, recruiting, and retention. Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support HR compliance and strategy. Administer or oversee programs including compensation, benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, morale, safety, and training and development. Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management. Research and analyze organizational trends using HRIS/talent management data. Monitor compliance with employment laws; review and modify policies to maintain compliance. Maintain knowledge of HR trends, regulatory changes, and technologies; communicate changes to upper management. Facilitate professional development, training, and certification for OU staff. Perform other duties as required.
Essential Job Functions
Serve as the primary HR business partner to the Client Operating Unit; develop HR strategies and solutions. Ensure effective delivery of HR programs across the OU, including Talent Acquisition, Onboarding, Talent Management, Change Management, Compensation, Performance Management, Workforce Planning, Internal Communications, and Employee Engagement. Achieve HR results across the OU including related financial outcomes. Maintain strong relationships with HR clients to coordinate programs with business needs. Propose and recommend solutions to strategic people issues affecting the OU. Provide coaching, feedback, counseling, and mentoring to employees as needed. Maintain knowledge of legal requirements and ensure regulatory compliance across the OU. Anticipate people-related needs and implement effective solutions. Design and implement retention strategies to minimize turnover in critical roles. Be highly visible in facilities and engage with employees to promote a trusting and constructive work environment. Support and coach direct and indirect reports for career development. Provide broader support to OU sites for employee relations and investigations. Use data analysis to drive business decisions. Competencies
Learning agility/growth mindset Collaborative/Decisive style Interpersonal skills Organization Maturity and judgment Ethics, integrity, trust Teamwork and collaboration Communication and discernment Qualifications and Education
Bachelor’s degree in human resources, business administration, or related field required. Minimum 7+ years of experience in high-level HR management. Experience supervising staff and implementing talent management, compensation/benefits, and HRIS. Strong business acumen and leadership abilities. Knowledge of employment laws and compliance issues. Excellent listening, problem-solving, and strategic guidance skills. Analytical, project management, and process improvement abilities. Strong interpersonal, verbal, and written communication skills; capable of delivering presentations. Experience with HR technology and MS Office; travel as needed. Ability to travel to satellite locations and maintain professional appearance and attitude. Physical Demands
Physical ability to perform typical office tasks and move/handle documents and equipment as needed. Ability to speak clearly in small and large group settings; vision requirements as appropriate for job duties. Travel
Some travel is required for this position, approximately up to 25%. What We Offer
Career growth and opportunities to learn new skills. Learning and development culture. Recognition programs for employees. Comprehensive benefits including medical/dental/vision, life insurance, 401k with matching, and more. About SPS
SPS is an award-winning employer offering outsourcing solutions leveraging Intelligent Automation (AI & Robotic Process Automation) in over 22 countries. We serve clients across banking, insurance, legal, higher education, advertising, and professional services, including Fortune 500 companies. SPS is committed to professional development and equal opportunity employment, with a culture of inclusion, equity, and diversity. SPS provides equal employment opportunities to all applicants without regard to protected statuses. Reasonable accommodations are available in hiring and employment processes for individuals with disabilities. To view our privacy policy, Data Privacy Statement; by submitting an application you certify that information is true and complete and acknowledge potential consequences for false information.
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