Claroty
Senior Director of Technical Services, Americas
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Senior Director of Technical Services, Americas
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Claroty About the Role
Claroty is seeking an experienced and driven
Senior Director of Technical Services
for the Americas to lead regional service operations, ensure outstanding customer experiences, and align with global initiatives. Reporting to the Global VP of Technical Services, this role plays a key part in delivering our mission of protecting cyber-physical systems by driving service excellence across North and South America. The ideal candidate is a hands-on leader with a deep understanding of customer service in the cybersecurity or technology sector, proven regional leadership experience, and a passion for driving results through collaboration, innovation, and a customer-centric approach. Responsibilities
Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives. Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements. Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities. Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey. Identify regional trends, customer needs, and feedback to inform continuous improvement efforts. Foster a culture of inclusion, accountability, and excellence within the regional teams. Support talent development, performance management, and succession planning across the region. Effectively manage regional budgets, forecasts, and resource allocation. Requirements
Industry Experience:
10+ years of experience in the technology or cybersecurity space, including 5+ years in regional leadership roles overseeing customer-facing functions. Strong familiarity with the customer lifecycle, post-sales delivery, and service excellence best practices. Leadership Experience
Demonstrated success leading multi-country or regional teams, preferably across North and South America. Proven ability to manage complex, cross-functional initiatives and influence across a matrixed organization. Proven track record of building high-performance teams. Customer Service Expertise
Hands-on experience managing customer service or success teams, technical support, or consulting functions. Strong escalation management skills and the ability to build trusted relationships with enterprise customers. Technical Expertise
Solid understanding of cybersecurity and industrial/OT security concepts. Ability to partner with technical stakeholders internally and externally. Operational technology experience will be highly valued but not essential. Education
Bachelor's degree in a relevant field (Business, Technology, Engineering). Advanced degree or industry certifications (e.g., MBA, CISSP, CISM) are a plus. Desired Skills And Attributes
Strong leadership presence with excellent communication and interpersonal skills. Customer-first mindset with a passion for solving problems and creating value. Comfortable working in a fast-paced, remote-first environment. Results-oriented with strong analytical and operational capabilities. Bilingual Spanish/Portuguese a plus (due to LATAM coverage). Experience working in a global company with regional autonomy. Why Claroty? Our Culture and Benefits
As a Great Place to Work certified company, we value camaraderie, credibility, fairness, and respect. Claroty is a people-first company that prioritizes personal care and support, with results following from a harmonious environment. Stability and growth, with significant investment and a global customer base. Promotion of work-life balance, including a company-wide long weekend shutdown to rest and recharge. Focus on development with biannual performance reviews, feedback sessions, and individual development planning. Transparent communication through all-hands, town halls, and executive forums. Hybrid working culture with offices in multiple locations and flexibility to suit individual needs. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds, and special accommodations are available upon request in all selection phases. Please see our Candidate Privacy Notice for details.
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Join to apply for the
Senior Director of Technical Services, Americas
role at
Claroty About the Role
Claroty is seeking an experienced and driven
Senior Director of Technical Services
for the Americas to lead regional service operations, ensure outstanding customer experiences, and align with global initiatives. Reporting to the Global VP of Technical Services, this role plays a key part in delivering our mission of protecting cyber-physical systems by driving service excellence across North and South America. The ideal candidate is a hands-on leader with a deep understanding of customer service in the cybersecurity or technology sector, proven regional leadership experience, and a passion for driving results through collaboration, innovation, and a customer-centric approach. Responsibilities
Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives. Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements. Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities. Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey. Identify regional trends, customer needs, and feedback to inform continuous improvement efforts. Foster a culture of inclusion, accountability, and excellence within the regional teams. Support talent development, performance management, and succession planning across the region. Effectively manage regional budgets, forecasts, and resource allocation. Requirements
Industry Experience:
10+ years of experience in the technology or cybersecurity space, including 5+ years in regional leadership roles overseeing customer-facing functions. Strong familiarity with the customer lifecycle, post-sales delivery, and service excellence best practices. Leadership Experience
Demonstrated success leading multi-country or regional teams, preferably across North and South America. Proven ability to manage complex, cross-functional initiatives and influence across a matrixed organization. Proven track record of building high-performance teams. Customer Service Expertise
Hands-on experience managing customer service or success teams, technical support, or consulting functions. Strong escalation management skills and the ability to build trusted relationships with enterprise customers. Technical Expertise
Solid understanding of cybersecurity and industrial/OT security concepts. Ability to partner with technical stakeholders internally and externally. Operational technology experience will be highly valued but not essential. Education
Bachelor's degree in a relevant field (Business, Technology, Engineering). Advanced degree or industry certifications (e.g., MBA, CISSP, CISM) are a plus. Desired Skills And Attributes
Strong leadership presence with excellent communication and interpersonal skills. Customer-first mindset with a passion for solving problems and creating value. Comfortable working in a fast-paced, remote-first environment. Results-oriented with strong analytical and operational capabilities. Bilingual Spanish/Portuguese a plus (due to LATAM coverage). Experience working in a global company with regional autonomy. Why Claroty? Our Culture and Benefits
As a Great Place to Work certified company, we value camaraderie, credibility, fairness, and respect. Claroty is a people-first company that prioritizes personal care and support, with results following from a harmonious environment. Stability and growth, with significant investment and a global customer base. Promotion of work-life balance, including a company-wide long weekend shutdown to rest and recharge. Focus on development with biannual performance reviews, feedback sessions, and individual development planning. Transparent communication through all-hands, town halls, and executive forums. Hybrid working culture with offices in multiple locations and flexibility to suit individual needs. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds, and special accommodations are available upon request in all selection phases. Please see our Candidate Privacy Notice for details.
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