Gusto
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Principal AI Software Engineer, Product
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Gusto About Gusto: We're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. About The Role: We are looking for someone to help us accelerate our payroll mission via intelligent use and integration of conversational and agentic AI into the products that serve small and medium business owners and their teams. This person should not only be familiar with AI technologies, but should have experience applying them to enhance existing product experiences. About The Team: Payroll is the beating heart of Gusto’s business. Payroll Serve teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes & deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. Here’s What You’ll Do Day-to-day: Deeply understand the customer journey—both on and off the Gusto platform—and identify high-impact opportunities to simplify, automate, and delight through AI. Design and build multi-agent AI systems that collaborate effectively to automate key customer workflows and jobs to be done. Partner closely with engineers, product managers, designers, and other cross-functional teams to bring innovative AI-powered experiences to life quickly. Continuously iterate on AI-driven features to improve customer outcomes and drive measurable business impact. Support Payroll and Tax teams in applying AI to build more intuitive, efficient, and delightful experiences for both internal and external users. Here’s What We're Looking For: 15+ years of software development experience Expertise in Agentic AI, Machine Learning, and LLMs is essential. You should be considered an expert in this field and have applied it to existing products Proficiency in designing and implementing standardized software architecture principles across a broad range of applications, teams, and products Product-minded and thrives in creative problem-solving, seamlessly transitioning between engineering and product management roles to drive impactful solutions An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems Ability to communicate technical complexity and help facilitate informed tradeoffs Experience building products in highly regulated domains is desired, but not required Experience in one of these domains is desired but not required: Payroll, Taxes, or Compliance Please note that travel to Gusto’s Denver office for onboarding is required for this position. Our cash compensation amount for this role is targeted at $222,000/yr to $247,000/yr in Denver, and $261,000/yr to $290,000/yr for San Francisco & New York. Stock equity is additional. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
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Principal AI Software Engineer, Product
role at
Gusto About Gusto: We're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. About The Role: We are looking for someone to help us accelerate our payroll mission via intelligent use and integration of conversational and agentic AI into the products that serve small and medium business owners and their teams. This person should not only be familiar with AI technologies, but should have experience applying them to enhance existing product experiences. About The Team: Payroll is the beating heart of Gusto’s business. Payroll Serve teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes & deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. Here’s What You’ll Do Day-to-day: Deeply understand the customer journey—both on and off the Gusto platform—and identify high-impact opportunities to simplify, automate, and delight through AI. Design and build multi-agent AI systems that collaborate effectively to automate key customer workflows and jobs to be done. Partner closely with engineers, product managers, designers, and other cross-functional teams to bring innovative AI-powered experiences to life quickly. Continuously iterate on AI-driven features to improve customer outcomes and drive measurable business impact. Support Payroll and Tax teams in applying AI to build more intuitive, efficient, and delightful experiences for both internal and external users. Here’s What We're Looking For: 15+ years of software development experience Expertise in Agentic AI, Machine Learning, and LLMs is essential. You should be considered an expert in this field and have applied it to existing products Proficiency in designing and implementing standardized software architecture principles across a broad range of applications, teams, and products Product-minded and thrives in creative problem-solving, seamlessly transitioning between engineering and product management roles to drive impactful solutions An aptitude and interest in bringing clarity and simplicity to complex and ambiguous problems Ability to communicate technical complexity and help facilitate informed tradeoffs Experience building products in highly regulated domains is desired, but not required Experience in one of these domains is desired but not required: Payroll, Taxes, or Compliance Please note that travel to Gusto’s Denver office for onboarding is required for this position. Our cash compensation amount for this role is targeted at $222,000/yr to $247,000/yr in Denver, and $261,000/yr to $290,000/yr for San Francisco & New York. Stock equity is additional. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
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