American Parking & Services
Valet Attendant - San Francisco, CA
American Parking & Services, San Francisco, California, United States, 94199
Overview
Job Title:
Guest Service Associate (GSA) Department:
Valet Parking Operations Reports to:
Guest Service Coordinator Schedule:
Full Time / Part-Time Status:
Non-Exempt Compensation:
$19.50 per hour plus daily cash tips. Tips are based on service performance and customer interactions. Position Summary
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. Primary Objective
The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience. Responsibilities
Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. Housekeeping: Keep valet areas clean, organized, and presentable always. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Qualifications
Education/Experience: High school diploma or GED; customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory. Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must pass and maintain a clean background check. No special certifications are necessary for this position. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards. Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures; report unsafe conditions and operate and maintain equipment safely. Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. in varied weather conditions; maintain professional appearance and adhere to uniform and grooming standards; ability to work nights, weekends, and holidays as needed. Work Environment
Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, and communicate by phone. Environments may be noisy and include moving vehicles and exposure to the elements. Cell Phone Use
Employees may be required to use personal cell phones for work-related communication; reimbursement for work-related phone usage follows company policy. About Parking Management Company (PMC)
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states. How To Apply
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Legal and Compliance
Employee At Will: Employment is at-will; a 120-day introductory period applies. FLSA: Non-exempt; overtime eligibility. Employee Leave: State-specific and FMLA paid leave requirements are supported. EEO Statement: Parking Management Company is an equal opportunity employer. ADA and EEO Compliance: Reasonable accommodations will be provided. This job description will be reviewed periodically as duties and responsibilities change with business necessity.
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Job Title:
Guest Service Associate (GSA) Department:
Valet Parking Operations Reports to:
Guest Service Coordinator Schedule:
Full Time / Part-Time Status:
Non-Exempt Compensation:
$19.50 per hour plus daily cash tips. Tips are based on service performance and customer interactions. Position Summary
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. Primary Objective
The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience. Responsibilities
Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. Housekeeping: Keep valet areas clean, organized, and presentable always. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Qualifications
Education/Experience: High school diploma or GED; customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory. Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must pass and maintain a clean background check. No special certifications are necessary for this position. Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards. Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures; report unsafe conditions and operate and maintain equipment safely. Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. in varied weather conditions; maintain professional appearance and adhere to uniform and grooming standards; ability to work nights, weekends, and holidays as needed. Work Environment
Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, and communicate by phone. Environments may be noisy and include moving vehicles and exposure to the elements. Cell Phone Use
Employees may be required to use personal cell phones for work-related communication; reimbursement for work-related phone usage follows company policy. About Parking Management Company (PMC)
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states. How To Apply
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Legal and Compliance
Employee At Will: Employment is at-will; a 120-day introductory period applies. FLSA: Non-exempt; overtime eligibility. Employee Leave: State-specific and FMLA paid leave requirements are supported. EEO Statement: Parking Management Company is an equal opportunity employer. ADA and EEO Compliance: Reasonable accommodations will be provided. This job description will be reviewed periodically as duties and responsibilities change with business necessity.
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