Parking Management Company
Valet Attendant - San Francisco, CA
Parking Management Company, San Francisco, California, United States, 94199
Overview
Job Title: Guest Service Associate (GSA). Department: Valet Parking Operations. Reports directly to: Guest Service Coordinator. Schedule: Full Time / Part-Time. Status: Non-Exempt. Compensation: $19.50 - $19.50 per hour plus daily cash tips (tips based on service performance and customer interactions).
Position Summary The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.
Primary Objective The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.
Duties And Responsibilities
Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
Housekeeping: Keep valet areas clean, organized, and presentable.
Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment.
Attendance and Professionalism: Maintain regular attendance, adhere to company policies, arrive on time in full uniform and groomed before clocking in.
Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
Knowledge, Skills, And Abilities
Education/Experience: High school diploma or GED; customer service experience preferred; customer service attitude mandatory.
Certificates and Licenses: Valid driver’s license and reliable transportation; acceptable motor vehicle record; pass and maintain a background check.
Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication and active listening.
Organizational Support and Adaptability: Follow company policies; adapt to changing work environments and manage competing demands.
Dependability and Safety: Follow instructions, maintain schedules, follow safety procedures, report unsafe conditions, and use equipment properly.
Physical Demands and Work Environment: Stand, walk, and lift up to 50 lbs; nights/weekends/holidays; indoor and outdoor environments; may be exposed to noise and moving vehicles.
Cell Phone Use: May use personal cell phones for work; reimbursement per policy.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer valet and self-parking management, shuttle transportation, event parking, and porter/bell services, operating across multiple states for hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!
Pay Transparency and Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University - Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Equal Employment Opportunity Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Reasonable accommodations will be provided in accordance with the ADA and applicable laws.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
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Position Summary The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.
Primary Objective The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.
Duties And Responsibilities
Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
Housekeeping: Keep valet areas clean, organized, and presentable.
Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment.
Attendance and Professionalism: Maintain regular attendance, adhere to company policies, arrive on time in full uniform and groomed before clocking in.
Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
Knowledge, Skills, And Abilities
Education/Experience: High school diploma or GED; customer service experience preferred; customer service attitude mandatory.
Certificates and Licenses: Valid driver’s license and reliable transportation; acceptable motor vehicle record; pass and maintain a background check.
Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication and active listening.
Organizational Support and Adaptability: Follow company policies; adapt to changing work environments and manage competing demands.
Dependability and Safety: Follow instructions, maintain schedules, follow safety procedures, report unsafe conditions, and use equipment properly.
Physical Demands and Work Environment: Stand, walk, and lift up to 50 lbs; nights/weekends/holidays; indoor and outdoor environments; may be exposed to noise and moving vehicles.
Cell Phone Use: May use personal cell phones for work; reimbursement per policy.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer valet and self-parking management, shuttle transportation, event parking, and porter/bell services, operating across multiple states for hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!
Pay Transparency and Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Continuous nationwide growth opportunities
Paid time off
Paid training
Tuition assistance through Bellevue University - Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Equal Employment Opportunity Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Reasonable accommodations will be provided in accordance with the ADA and applicable laws.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
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