Daikin Comfort
Join to apply for the
Technical Service Manager
role at
Daikin Comfort 2 weeks ago Be among the first 25 applicants Join to apply for the
Technical Service Manager
role at
Daikin Comfort Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to Wood Dale branch. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Why work with us?
>
Benefits are effective on day one for all full-time direct hires.
>
Training programs are available to help guide team members and develop new skills.
>
Growth Opportunities - there are immense opportunities to grow your career.
>
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities May Include
Provide support for dealers/contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes Field Communication / RMA / Service Bulletin SupportClosed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates Produce training materials for sessions Produce materials and conduct installation and service training sessions Responsible for high quality, cost-efficient and on-time service operation (internal and external) Ensure the availability and quality of communications with our customers Perform additional projects/duties to support ongoing business needs.
Nature & Scope
Applies advanced knowledge of job area typically obtained through advanced education and work experience Manages projects and processes while working independently and with limited supervision Coaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills
Formal Product Training – effectively train/educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management, and interpersonal skills Proficiency in MS Outlook, Word, Excel, and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem-solving skills Excellent organizational, time management, and project management skills Ability to apply good judgment, strong work ethics, and integrity on the job Highly self-motivated and directed with the ability to work in a fast-moving environment Ability to apply good judgment, strong work ethic, and integrity on the job.
Experience
5+ years in field service and repair
Education/Certification
High School Diploma or GED equivalent HVAC training/certification required
People Management: No
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations Travel is required – up to 30%
Reports To
Manager, Divisional Tech Services
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Daikin Comfort by 2x Get notified about new Technical Services Manager jobs in
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Technical Service Manager
role at
Daikin Comfort 2 weeks ago Be among the first 25 applicants Join to apply for the
Technical Service Manager
role at
Daikin Comfort Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to Wood Dale branch. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Why work with us?
>
Benefits are effective on day one for all full-time direct hires.
>
Training programs are available to help guide team members and develop new skills.
>
Growth Opportunities - there are immense opportunities to grow your career.
>
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities May Include
Provide support for dealers/contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes Field Communication / RMA / Service Bulletin SupportClosed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates Produce training materials for sessions Produce materials and conduct installation and service training sessions Responsible for high quality, cost-efficient and on-time service operation (internal and external) Ensure the availability and quality of communications with our customers Perform additional projects/duties to support ongoing business needs.
Nature & Scope
Applies advanced knowledge of job area typically obtained through advanced education and work experience Manages projects and processes while working independently and with limited supervision Coaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
Knowledge & Skills
Formal Product Training – effectively train/educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management, and interpersonal skills Proficiency in MS Outlook, Word, Excel, and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem-solving skills Excellent organizational, time management, and project management skills Ability to apply good judgment, strong work ethics, and integrity on the job Highly self-motivated and directed with the ability to work in a fast-moving environment Ability to apply good judgment, strong work ethic, and integrity on the job.
Experience
5+ years in field service and repair
Education/Certification
High School Diploma or GED equivalent HVAC training/certification required
People Management: No
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations Travel is required – up to 30%
Reports To
Manager, Divisional Tech Services
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Daikin Comfort by 2x Get notified about new Technical Services Manager jobs in
Wood Dale, IL . Downers Grove, IL $90,000.00-$120,000.00 2 weeks ago Manager, End-User Computing & Desktop Engineering
Chicago, IL $142,500.00-$193,900.00 1 week ago Director, Training and Technical Services
Chicago, IL $85,000.00-$92,000.00 3 weeks ago St Charles, IL $109,000.00-$182,000.00 3 days ago Mount Prospect, IL $100,000.00-$140,000.00 1 week ago Chicago, IL $112,860.00-$143,900.00 4 days ago Bolingbrook, IL $110,000.00-$125,210.00 2 weeks ago Chicago, IL $143,000.00-$190,000.00 4 weeks ago Remote Engineering Manager - $170-$210k (Payment Processing)
Chicago, IL $170,000.00-$210,000.00 2 weeks ago Melrose Park, IL $107,757.00-$181,563.00 3 weeks ago IT Application Manager, Aon Global Affinity Solutions
Chicago, IL $120,000.00-$130,000.00 2 weeks ago Chicago, IL $129,800.00-$165,490.00 6 days ago Technical Director Property (AVP or VP Level)
Chicago, IL $113,100.00-$213,000.00 6 days ago Chicago, IL $120,960.00-$208,680.00 1 week ago Engineering Manager - Onboarding Experience
Chicago, IL $129,800.00-$165,490.00 2 weeks ago Chicago, IL $80,000.00-$100,000.00 4 days ago Manager – Cloud Architecture and Engineering
Lake Forest, IL $155,000.00-$165,000.00 2 weeks ago Chicago, IL $145,000.00-$186,000.00 2 weeks ago Chicago, IL $129,800.00-$165,490.00 2 weeks ago Bolingbrook, IL $140,000.00-$170,000.00 17 hours ago Sr. Manager - Security Operations and Identity Access Management
Wheeling, IL $130,000.00-$175,000.00 22 hours ago Chicago, IL $210,000.00-$260,000.00 1 week ago Chicago, IL $120,000.00-$140,000.00 2 days ago Chicago, IL $170,000.00-$185,000.00 2 weeks ago Engineering Manager - Gear Manufacturing
Addison, IL $120,000.00-$135,000.00 5 days ago Wheeling, IL $135,000.00-$150,000.00 3 weeks ago Manager, Engineering Tech Lead - Full Stack
Chicago, IL $129,800.00-$165,490.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr