Hilton
Events Coordinator - Waldorf Astoria Monarch Resort
Hilton, Dana Point, California, United States, 92629
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an
Event Coordinator
to join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. Classification:
Full-Time Shift:
Various – must be available to weekdays, weekends, and holidays. Pay Rate:
The pay rate for this role is $24 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available
- for you and your family Job Responsibilities
As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers. Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits. Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans. Working with affiliate groups. Assist with clients and deliver on the client’s expectations. Demonstrate knowledge of job systems, products, booking systems, and processes. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client. Ensure high quality service by communicating and assisting others to understand the guest needs. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs Regular attendance Qualifications
What are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Our Values
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline What We Offer
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace & #1 Hospitality Company by Great Place To Work & Fortune. Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs
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Event Coordinator
to join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. Classification:
Full-Time Shift:
Various – must be available to weekdays, weekends, and holidays. Pay Rate:
The pay rate for this role is $24 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available
- for you and your family Job Responsibilities
As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers. Organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits. Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans. Working with affiliate groups. Assist with clients and deliver on the client’s expectations. Demonstrate knowledge of job systems, products, booking systems, and processes. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client. Ensure high quality service by communicating and assisting others to understand the guest needs. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs Regular attendance Qualifications
What are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Our Values
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline What We Offer
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace & #1 Hospitality Company by Great Place To Work & Fortune. Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs
#J-18808-Ljbffr