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Q2

Business Consultant

Q2, Austin, Texas, us, 78716

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Business Consultant

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The Job At-A-Glance Q2 is seeking a

Business Consultant

to work closely with Implementation Engineers, Project Managers, and Client Project teams to achieve successful configuration and deployment of Q2’s Risk & Fraud Management Software Solutions, primarily Positive Pay. This individual will provide subject matter expertise as a member of multiple concurrent Q2 implementation project teams, reporting to an Implementations Delivery Manager. You will develop and deliver best practices in both technical and non-technical/business aspects of a project. The Business Consultant evaluates and executes upon any deficits in execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Interaction typically involves sales, hosting, product, development, and other cross-functional teams. You may communicate with Q2 and Client stakeholders at various levels, including Executive level staff, through emails, presentations, formal and informal meetings, consultative recommendations, setting expectations, developing requirements and participating in troubleshooting.

A Typical Day

Acts as subject matter expert in Centrix product features and functionality

Analyses customer’s business and makes recommendations

Develops and delivers best practices and proper product implementation execution

Assesses project risks and builds mitigating strategies

Acts as a liaison and manages expectations related to timing, functionality and back-office requirements needed to support a successful go-live

Works with Product and Engineering to ensure feasible solutions, assists with building requirements and solution design where applicable

Guides other Implementation resources in product expertise, case resolution, client communication and process improvement

Leads case management and timely issue resolution by facilitating case reviews

Ensures compliance with security, availability, confidentiality and privacy policies and controls

Oversees testing and case resolution

Bring Your Passion, Do What You Love. Here’s What We’re Looking For

Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

Familiarity with enterprise software deployment architecture and methodologies

Knowledge of effective business requirements practices and support methodologies

Strong written and oral communication skills, excellent people and teamwork skills

Ability to convey technical concepts to business-oriented banking project teams, including Senior Management, and interact with technical internal resources

Remains calm, diplomatic and cooperative under stressful conditions

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

Promotes a strong sense of urgency and enthusiasm for reaching goals and deadlines

Passion for improving processes and a commitment to customer satisfaction

Financial Services and enterprise software experience preferred

Ability to travel up to 30% of the time

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Additional Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales

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