Inside Higher Ed
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Inside Higher Ed, Boston, Massachusetts, us, 02298
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Boston University IS&T seeks applicants with diverse skills and experiences to join an innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one who values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. Responsibilities
Advocate for our client\'s technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Focus on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may require being on call and working evening, weekend and/or holiday hours. Qualifications
3 or more years of experience in a related technology environment. Bachelor\'s Degree in related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with ITSM ticketing tools, remote assistance, asset management, imaging and deployment, patching, backup and restore, endpoint protection, and encryption solutions. A valid driver\'s license. Explain tech clearly and listen with empathy. Deliver patient, professional support every time. Adapt fast and resolve issues efficiently. Collaborates smoothly with IT and business partners. Job Details Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: Grade 49 To apply, visit the BU jobs site. For accommodations during the application process, contact the Equal Opportunity Office. Boston University IS&T is an equal opportunity employer committed to diversity and inclusion.
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Boston University IS&T seeks applicants with diverse skills and experiences to join an innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one who values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. Responsibilities
Advocate for our client\'s technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Focus on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may require being on call and working evening, weekend and/or holiday hours. Qualifications
3 or more years of experience in a related technology environment. Bachelor\'s Degree in related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with ITSM ticketing tools, remote assistance, asset management, imaging and deployment, patching, backup and restore, endpoint protection, and encryption solutions. A valid driver\'s license. Explain tech clearly and listen with empathy. Deliver patient, professional support every time. Adapt fast and resolve issues efficiently. Collaborates smoothly with IT and business partners. Job Details Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: Grade 49 To apply, visit the BU jobs site. For accommodations during the application process, contact the Equal Opportunity Office. Boston University IS&T is an equal opportunity employer committed to diversity and inclusion.
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