Boston University
CLIENT TECHNOLOGY ANALYST I IST IT Help Center
Boston University, Boston, Massachusetts, us, 02298
Overview
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are someone who values the client experience above all, is inventive, and functions well in a team-based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will
Advocate for our client\'s technology needs. Participate in multiple service, platform or project teams as a subject matter expert. Be an application administrator or backup for multiple services. Provide advanced level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Perform additional responsibilities as required. The focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. You Will Have
A minimum of 3+ years of experience in a related technology environment. Bachelor\'s Degree in related field desired. Experience supporting environments on either/both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver\'s license. You can explain tech clearly and listen with empathy. Deliver patient, professional support consistently. Adapt fast and resolves issues efficiently. Collaborate smoothly with IT and business partners. Benefits
Boston University offers an excellent benefits package including time off and holidays. The university funds retirement with full vesting after 2 years of eligible service. Tuition assistance is available for employees and family members. IS&T supports staff growth with lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at professional events. If you require a reasonable accommodation to complete the employment application process, contact the Equal Opportunity Office. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, disability, or veteran status. We strive for equity and an inclusive workplace for all.
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Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are someone who values the client experience above all, is inventive, and functions well in a team-based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will
Advocate for our client\'s technology needs. Participate in multiple service, platform or project teams as a subject matter expert. Be an application administrator or backup for multiple services. Provide advanced level support for several technologies. Work onsite with the possibility for periodic remote days as coverage allows. Perform additional responsibilities as required. The focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed. You Will Have
A minimum of 3+ years of experience in a related technology environment. Bachelor\'s Degree in related field desired. Experience supporting environments on either/both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. A valid driver\'s license. You can explain tech clearly and listen with empathy. Deliver patient, professional support consistently. Adapt fast and resolves issues efficiently. Collaborate smoothly with IT and business partners. Benefits
Boston University offers an excellent benefits package including time off and holidays. The university funds retirement with full vesting after 2 years of eligible service. Tuition assistance is available for employees and family members. IS&T supports staff growth with lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at professional events. If you require a reasonable accommodation to complete the employment application process, contact the Equal Opportunity Office. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, disability, or veteran status. We strive for equity and an inclusive workplace for all.
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