Upbound Group
Overview
Upbound Group, Inc. is a technology and data-driven leader in accessible and inclusive financial solutions with brands such as Acima, Brigit, and Rent-A-Center. The company operates over 2,300 company-branded retail units across the United States, Mexico, and Puerto Rico and is headquartered in Plano, Texas.
Risk and Safety Director Job Purpose : Responsible for overseeing the Risk Management department, litigation and claims management processes, and ensuring compliance with regulatory requirements for company insurance programs. Oversee the design and implementation of key safety and loss control programs, identify and assess risks and loss trends. Assist with the design, procurement, and administration of company insurance programs and with monthly financial close.
Key Responsibilities
Coordinate activities of the risk management department with internal and external partners including Legal, Human Resources, Operations, Internal Audit, insurance brokers, consultants, TPAs and insurers to ensure effectiveness of the company\'s risk management programs.
Provide oversight of claims and litigation for which the company has self-insured retentions or insurance coverage, in partnership with Legal and other operating units, including development of insurance coverage schedules, policies and procedures, performance standards, claim reviews and audits.
Supervise all liability claim reviews and audits to ensure effective claims handling by internal and/or external adjusters.
Authorize claim reserves and settlements within established authority.
Manage external vendors in the areas of claims management through benchmarking, loss analysis, establish and continuous measurement of key performance indicators (KPI) reports to ensure adherence to best practices as well as company-specific claim program goals, directives, initiatives, policies, and procedures.
Provide contract and lease review support to business units and internal departments in the evaluation of insurance terms, support due diligence of acquisitions and dispositions, new business strategies, and other transactions which impact the risk profile for the Company.
Oversee all aspects of Insurance programs for all geographies, including workers\' compensation coverage in monopolistic states, ensuring that exposure information is gathered, supporting applications, and review of coverage options for all geographies; understand policies, limits, and endorsements as they relate to risk and ongoing claims management.
Provide direction and support for catastrophic and high-exposure incidents involving Company coworkers, vehicles, and other property, with timely updates to Upbound Legal and Executive Management.
Oversee all aspects of the Actuarial process, including timely gathering of information, review and reconciliation of liability claims data to third-party providers.
Identify safety opportunities within operations and align with internal departments, such as training, to implement actions that prevent and mitigate future losses based on loss information and trends, driving reductions in claim frequency and severity.
Ensure support and alignment with Legal regarding ongoing AL/GL claim litigation.
Supervise staff and provide guidance and support for professional development.
Additional duties as assigned.
Job Requirements
BA degree in business administration, finance, or risk management; professional certifications such as CPCU, CRM, ARM highly preferred.
15 years of progressive experience handling multistate claims and complex litigation matters.
Strong negotiation skills and mediation experience.
Ten or more years of supervisory experience.
Thorough knowledge of standards, practices, procedures, and laws applicable to claims adjusting.
Direct experience managing TPAs and insurance policies.
Collaborative, persuasive, and able to work with executives, managers across internal departments, and external vendors such as brokers, carriers, TPAs, and legal counsel.
Analytical, strategic, creative, versatile, flexible, hands-on, and responsive.
Strong computer skills including Excel, Word, Outlook and Access; excellent written and verbal communication skills.
Ability to manage shifting priorities and multi-task to meet deadlines in a dynamic environment.
Ability to analyze data and produce management reports.
Must be able to work in office (Plano, TX) Monday through Friday.
Seniority level
Director
Employment type
Full-time
Job function
Finance
Industries
Retail and Financial Services
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Risk and Safety Director Job Purpose : Responsible for overseeing the Risk Management department, litigation and claims management processes, and ensuring compliance with regulatory requirements for company insurance programs. Oversee the design and implementation of key safety and loss control programs, identify and assess risks and loss trends. Assist with the design, procurement, and administration of company insurance programs and with monthly financial close.
Key Responsibilities
Coordinate activities of the risk management department with internal and external partners including Legal, Human Resources, Operations, Internal Audit, insurance brokers, consultants, TPAs and insurers to ensure effectiveness of the company\'s risk management programs.
Provide oversight of claims and litigation for which the company has self-insured retentions or insurance coverage, in partnership with Legal and other operating units, including development of insurance coverage schedules, policies and procedures, performance standards, claim reviews and audits.
Supervise all liability claim reviews and audits to ensure effective claims handling by internal and/or external adjusters.
Authorize claim reserves and settlements within established authority.
Manage external vendors in the areas of claims management through benchmarking, loss analysis, establish and continuous measurement of key performance indicators (KPI) reports to ensure adherence to best practices as well as company-specific claim program goals, directives, initiatives, policies, and procedures.
Provide contract and lease review support to business units and internal departments in the evaluation of insurance terms, support due diligence of acquisitions and dispositions, new business strategies, and other transactions which impact the risk profile for the Company.
Oversee all aspects of Insurance programs for all geographies, including workers\' compensation coverage in monopolistic states, ensuring that exposure information is gathered, supporting applications, and review of coverage options for all geographies; understand policies, limits, and endorsements as they relate to risk and ongoing claims management.
Provide direction and support for catastrophic and high-exposure incidents involving Company coworkers, vehicles, and other property, with timely updates to Upbound Legal and Executive Management.
Oversee all aspects of the Actuarial process, including timely gathering of information, review and reconciliation of liability claims data to third-party providers.
Identify safety opportunities within operations and align with internal departments, such as training, to implement actions that prevent and mitigate future losses based on loss information and trends, driving reductions in claim frequency and severity.
Ensure support and alignment with Legal regarding ongoing AL/GL claim litigation.
Supervise staff and provide guidance and support for professional development.
Additional duties as assigned.
Job Requirements
BA degree in business administration, finance, or risk management; professional certifications such as CPCU, CRM, ARM highly preferred.
15 years of progressive experience handling multistate claims and complex litigation matters.
Strong negotiation skills and mediation experience.
Ten or more years of supervisory experience.
Thorough knowledge of standards, practices, procedures, and laws applicable to claims adjusting.
Direct experience managing TPAs and insurance policies.
Collaborative, persuasive, and able to work with executives, managers across internal departments, and external vendors such as brokers, carriers, TPAs, and legal counsel.
Analytical, strategic, creative, versatile, flexible, hands-on, and responsive.
Strong computer skills including Excel, Word, Outlook and Access; excellent written and verbal communication skills.
Ability to manage shifting priorities and multi-task to meet deadlines in a dynamic environment.
Ability to analyze data and produce management reports.
Must be able to work in office (Plano, TX) Monday through Friday.
Seniority level
Director
Employment type
Full-time
Job function
Finance
Industries
Retail and Financial Services
#J-18808-Ljbffr