Jewish Family Service of San Diego
Client Engagement Specialist (Balboa), Safe Parking Program - Part-Time
Jewish Family Service of San Diego, San Diego, California, United States, 92189
Overview
Position Title : Client Engagement Specialist Organization : Jewish Family Service of San Diego Department : PAHS/ Safe Parking Program Position Type : Half Time (22 hours/week) Non-Exempt Location : Balboa Site, Fully Onsite Position Details
Reports To: Site Supervisor Pay Range: $20 – $21/hour Total Compensation: In addition to standard pay, compensation for this position includes generous employer 401(k) contributions Time Away From Work
Benefit highlights include: Paid vacation time and sick leave 15 paid holidays (Federal and Jewish holidays, if on a normal scheduled work day) and floating holidays 2 Wellness Days for mental wellness Position Overview
JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role you will apply your communication and service-oriented skills to support families experiencing homelessness and help connect them with needed resources. The Client Engagement Specialist supports the Safe Parking team and helps create a welcoming environment for families enrolling in the H Barracks lot. This position reports to the Site Supervisor and collaborates with the Safe Parking team. Responsibilities
Create a welcoming environment for Safe Parking participants, both current and prospective Guide participants to their parking location as they enter the lot Complete intake tours, paperwork, and data entry into the ETOi database Maintain agency logs and incident reports in a timely manner Communicate any concerns or issues to the supervisor Assist participants with resources for basic needs or program guidance Ensure programmatic guidelines are upheld Conduct daily/nightly attendance checks Assist in mediating and resolving client concerns Provide immediate and professional response to safety or security incidents Know the clients and their needs to connect them with help Remain alert and active during shifts Perform other duties as assigned Qualifications & Skills
One-year experience in a similar role or equivalent work with underserved/unhoused populations Excellent communication skills Proficiency with computer systems, databases, and mobile technology Ability to work a flexible overnight schedule, including weekends and holidays Comfort working in multilingual environments Experience in social services/housing/homelessness preferred Ability to set boundaries with stressed clients and provide strong customer service Unconditional positive regard for clients Ability to walk/stand for long periods and reliable transportation to work Additional Skills
Bilingual English/Spanish preferred Physical Requirements
Walk/navigate uneven terrain (gravel parking lots) Lift 20–25 lbs Stand/walk for long periods Important Notice
When applying, please submit a resume and cover letter. Incomplete submissions will not be considered. No phone calls. Local candidates only (relocation not provided). About Jewish Family Service Of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization serving the community for over 100 years. We offer a range of services and are committed to the dignity and success of every employee. Learn more at jfssd.org. Equal Opportunity Employer : Jewish Family Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Position Title : Client Engagement Specialist Organization : Jewish Family Service of San Diego Department : PAHS/ Safe Parking Program Position Type : Half Time (22 hours/week) Non-Exempt Location : Balboa Site, Fully Onsite Position Details
Reports To: Site Supervisor Pay Range: $20 – $21/hour Total Compensation: In addition to standard pay, compensation for this position includes generous employer 401(k) contributions Time Away From Work
Benefit highlights include: Paid vacation time and sick leave 15 paid holidays (Federal and Jewish holidays, if on a normal scheduled work day) and floating holidays 2 Wellness Days for mental wellness Position Overview
JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role you will apply your communication and service-oriented skills to support families experiencing homelessness and help connect them with needed resources. The Client Engagement Specialist supports the Safe Parking team and helps create a welcoming environment for families enrolling in the H Barracks lot. This position reports to the Site Supervisor and collaborates with the Safe Parking team. Responsibilities
Create a welcoming environment for Safe Parking participants, both current and prospective Guide participants to their parking location as they enter the lot Complete intake tours, paperwork, and data entry into the ETOi database Maintain agency logs and incident reports in a timely manner Communicate any concerns or issues to the supervisor Assist participants with resources for basic needs or program guidance Ensure programmatic guidelines are upheld Conduct daily/nightly attendance checks Assist in mediating and resolving client concerns Provide immediate and professional response to safety or security incidents Know the clients and their needs to connect them with help Remain alert and active during shifts Perform other duties as assigned Qualifications & Skills
One-year experience in a similar role or equivalent work with underserved/unhoused populations Excellent communication skills Proficiency with computer systems, databases, and mobile technology Ability to work a flexible overnight schedule, including weekends and holidays Comfort working in multilingual environments Experience in social services/housing/homelessness preferred Ability to set boundaries with stressed clients and provide strong customer service Unconditional positive regard for clients Ability to walk/stand for long periods and reliable transportation to work Additional Skills
Bilingual English/Spanish preferred Physical Requirements
Walk/navigate uneven terrain (gravel parking lots) Lift 20–25 lbs Stand/walk for long periods Important Notice
When applying, please submit a resume and cover letter. Incomplete submissions will not be considered. No phone calls. Local candidates only (relocation not provided). About Jewish Family Service Of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization serving the community for over 100 years. We offer a range of services and are committed to the dignity and success of every employee. Learn more at jfssd.org. Equal Opportunity Employer : Jewish Family Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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