Royal Marsden
Main area Administration Grade NHS AfC: Band 7 Contract 12 months (End Date of Fixed Term: October 2026) Hours Full time - 37.5 hours per week Job ref 282-DHR731-B
Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site Royal Marsden Chelsea Town Chelsea Salary £56,276 - £63,176 per annum Salary period Yearly Closing 20/10/2025 23:59
Job overview
An exciting opportunity has arisen to join our Connect Team at The Royal Marsden NHS Foundation Trust. We are recruiting two Senior Configuration Analysts to support and enhance our Epic electronic patient record (EPR) system, working in partnership with clinical and operational teams to continuously improve digital tools that enable outstanding patient care. Focused on supporting key clinical areas including Beacon/Willow (chemotherapy and pharmacy workflows) and Outpatients/PAS. These roles are fixed term to align with funded programme timelines. We are seeking experienced and passionate individuals who are certified or accredited in at least one Epic application—preferably in Cadence, Referrals, Springboard, Grand Central, Beacon, Willow or Research. A strong track record of collaborating with operational teams and managing configuration change in a live EPR environment is essential. We welcome applications from candidates who share our values, are committed to collaboration and innovation, and want to play a central role in improving cancer care through digital excellence. Please be advised that the successful candidate will be expected to work in a hybrid capacity — please do not to apply if you are seeking a fully remote position. Main duties of the job
As a Digital Health Record (DHR) Senior Configuration Analyst the post holder is responsible for: • Assisting with the delivery of the Trust’s new electronic patient record (DHR) system within a designated team • Working on several integrated areas to ensure a coordinated approach across all teams • Working in partnership with our partners, Great Ormond Street Hospital and Epic • Analysing and suggesting ways to improve current workflows and working practices • Facilitating agreement for changes in working practices with appropriate stakeholders • Matching agreed workflows with those already built into DHR system and/or configuring the DHR system using configuration tools to tailor the system • Assisting with testing of the systems to ensure it is safe, usable, secure and robust Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. Support the ongoing optimisation and configuration of the Trust’s Epic system across multiple key applications. Work on integrated workflows, ensuring joined-up processes across departments. Lead on documentation and analysis of complex clinical and administrative workflows. Provide line management and supervision to Configuration Analysts within the team. Act as a subject matter expert, investigating issues, resolving queries, and engaging with end users to ensure the system is aligned to operational needs and best practice. Support the design and delivery of end-user training and offer on-call support when required. Gain additional Epic certifications where appropriate, supported by the Trust. Ensure configuration meets legal, clinical safety and regulatory standards while delivering measurable benefits to users and patients. Person specification
Education / Qualifications
Educated to degree level or equivalent experience Maths and English GCSE grade C or above or equivalent qualification Continuing Professional Development IT qualification in MS Office or equivalent experience PRINCE2 Foundation Knowledge & Experience
Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment Knowledge of medical terminology Experience of supervising or line-managing staff, including contributing to or performing appraisals Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures Experience of Epic configuration Previous NHS experience Experience of supporting change management Understanding of Information Governance Skills Abilities / Knowledge
Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions Ability to impart knowledge and/or present to others in a clear and concise manner Able to cope with unpredictable and intense situations Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Clear thinking and logical approach to technical problem solving Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options Ability to present and argue a case confidently and persuasively Other Requirements
Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care Value diversity and difference, operates with integrity and openness Treating others with compassion, empathy and respect Share information openly and effectively with patients, staff, and relatives Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others Uses evidence to make improvements, increase efficiencies and seeks out innovation The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination – What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges #J-18808-Ljbffr
An exciting opportunity has arisen to join our Connect Team at The Royal Marsden NHS Foundation Trust. We are recruiting two Senior Configuration Analysts to support and enhance our Epic electronic patient record (EPR) system, working in partnership with clinical and operational teams to continuously improve digital tools that enable outstanding patient care. Focused on supporting key clinical areas including Beacon/Willow (chemotherapy and pharmacy workflows) and Outpatients/PAS. These roles are fixed term to align with funded programme timelines. We are seeking experienced and passionate individuals who are certified or accredited in at least one Epic application—preferably in Cadence, Referrals, Springboard, Grand Central, Beacon, Willow or Research. A strong track record of collaborating with operational teams and managing configuration change in a live EPR environment is essential. We welcome applications from candidates who share our values, are committed to collaboration and innovation, and want to play a central role in improving cancer care through digital excellence. Please be advised that the successful candidate will be expected to work in a hybrid capacity — please do not to apply if you are seeking a fully remote position. Main duties of the job
As a Digital Health Record (DHR) Senior Configuration Analyst the post holder is responsible for: • Assisting with the delivery of the Trust’s new electronic patient record (DHR) system within a designated team • Working on several integrated areas to ensure a coordinated approach across all teams • Working in partnership with our partners, Great Ormond Street Hospital and Epic • Analysing and suggesting ways to improve current workflows and working practices • Facilitating agreement for changes in working practices with appropriate stakeholders • Matching agreed workflows with those already built into DHR system and/or configuring the DHR system using configuration tools to tailor the system • Assisting with testing of the systems to ensure it is safe, usable, secure and robust Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements. Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification. Support the ongoing optimisation and configuration of the Trust’s Epic system across multiple key applications. Work on integrated workflows, ensuring joined-up processes across departments. Lead on documentation and analysis of complex clinical and administrative workflows. Provide line management and supervision to Configuration Analysts within the team. Act as a subject matter expert, investigating issues, resolving queries, and engaging with end users to ensure the system is aligned to operational needs and best practice. Support the design and delivery of end-user training and offer on-call support when required. Gain additional Epic certifications where appropriate, supported by the Trust. Ensure configuration meets legal, clinical safety and regulatory standards while delivering measurable benefits to users and patients. Person specification
Education / Qualifications
Educated to degree level or equivalent experience Maths and English GCSE grade C or above or equivalent qualification Continuing Professional Development IT qualification in MS Office or equivalent experience PRINCE2 Foundation Knowledge & Experience
Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment Knowledge of medical terminology Experience of supervising or line-managing staff, including contributing to or performing appraisals Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures Experience of Epic configuration Previous NHS experience Experience of supporting change management Understanding of Information Governance Skills Abilities / Knowledge
Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions Ability to impart knowledge and/or present to others in a clear and concise manner Able to cope with unpredictable and intense situations Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Clear thinking and logical approach to technical problem solving Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options Ability to present and argue a case confidently and persuasively Other Requirements
Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care Value diversity and difference, operates with integrity and openness Treating others with compassion, empathy and respect Share information openly and effectively with patients, staff, and relatives Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others Uses evidence to make improvements, increase efficiencies and seeks out innovation The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails. Flu Vaccination – What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges #J-18808-Ljbffr