Google Inc.
Product Solutions Engineer, Health and Home
Google Inc., Boulder, Colorado, United States, 80301
Product Solutions Engineer, Health and Home
Google is seeking a Product Solutions Engineer to join our Platforms and Devices - Health and Home team in Boulder, CO, USA or Atlanta, GA, USA. The successful candidate will have a Bachelor's degree in Engineering, Computer Science, or a related field, and at least 3 years of experience troubleshooting technical issues for internal/external partners or customers. Bachelor's degree in Engineering, Computer Science, or a related field. 3 years of experience troubleshooting technical issues for internal/external partners or customers. 1 year of experience in stakeholder management, professional services or technical consulting. Experience in system design or reading code (e.g., Java, C++, Python). Preferred qualifications:
Experience architecting and developing software or infrastructure for scalable, distributed systems. Experience understanding data and information management as it relates to big data trends and issues within businesses. Experience using project management software (e.g., Asana, Trello, or Jira), and with Agile development methodologies. Ability to learn and work with emerging technologies, methodologies, and solutions in the AI/ML space. Ability to manage and deliver large-scale, technical projects and coordinate cross-functional project members, with excellent relationship building, collaboration, and consultation skills. Responsibilities
Own the end-to-end design, implementation, and validation signals to power self-service options, automated feature rollouts, and personalized support for users. Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers. Build and enhance capabilities in support agent tools, implement backend bug fixes, and fast-track API updates for Authorable Workflows (AWFs) to create a seamless help experience. Develop and streamline scalable technical processes for onboarding new partners, enabling the expansion of the menu of services and the partner support ecosystem. Take technical ownership of the configuration, troubleshooting, and reliability of bug management systems, including Buganizer and Bug Observer setups. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
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Google is seeking a Product Solutions Engineer to join our Platforms and Devices - Health and Home team in Boulder, CO, USA or Atlanta, GA, USA. The successful candidate will have a Bachelor's degree in Engineering, Computer Science, or a related field, and at least 3 years of experience troubleshooting technical issues for internal/external partners or customers. Bachelor's degree in Engineering, Computer Science, or a related field. 3 years of experience troubleshooting technical issues for internal/external partners or customers. 1 year of experience in stakeholder management, professional services or technical consulting. Experience in system design or reading code (e.g., Java, C++, Python). Preferred qualifications:
Experience architecting and developing software or infrastructure for scalable, distributed systems. Experience understanding data and information management as it relates to big data trends and issues within businesses. Experience using project management software (e.g., Asana, Trello, or Jira), and with Agile development methodologies. Ability to learn and work with emerging technologies, methodologies, and solutions in the AI/ML space. Ability to manage and deliver large-scale, technical projects and coordinate cross-functional project members, with excellent relationship building, collaboration, and consultation skills. Responsibilities
Own the end-to-end design, implementation, and validation signals to power self-service options, automated feature rollouts, and personalized support for users. Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers. Build and enhance capabilities in support agent tools, implement backend bug fixes, and fast-track API updates for Authorable Workflows (AWFs) to create a seamless help experience. Develop and streamline scalable technical processes for onboarding new partners, enabling the expansion of the menu of services and the partner support ecosystem. Take technical ownership of the configuration, troubleshooting, and reliability of bug management systems, including Buganizer and Bug Observer setups. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
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