EXPRESS
Overview
Sales Leader role at
EXPRESS
with PHOENIX Retail, LLC, operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for fit and a personalized retail model. Customers shop at over 400 Express stores and online at express.com and bonobos.com. This position drives on-floor and stockroom operations, assists in training associates, and delivers a great in-store shopping experience for customers. Responsibilities
Assist in developing and motivating associates to maximize sales potential Provide in-the-moment coaching to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and standards execution Partner with Store Management to provide feedback on associate performance Assist in training associates on store operations, product, policy, and procedures Execute action plans that optimize results Execute all aspects of daily store operations Ensure appropriate associate coverage to create a great customer experience Oversee and authorize the checkout experience Assist with merchandise flow, such as shipments, replenishment, omni-channel operations in-store Monitor and analyze the customer service provided by team members Build an effective schedule with the right associate in the right place at the right time Promote and support an environment focused on delivering great in-store customer experiences Resolve customer service issues to a positive outcome Lead and model our customer experience Display expert knowledge of product, policies, promotions, loyalty programs Provide leadership and assistance with product launches, window changes, visual standards, signage placement Other essential functions as directed by supervisor Required Experience & Qualifications
Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes
Previous retail experience preferred Effective communication with customers, peers and supervisors Demonstrated sales accountability Collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers/processes at once Benefits And Compensation
PHOENIX offers a range of benefits for full-time associates to support health and long-term financial security, including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX provides access to individual insurance coverage options and may include paid sick leave and eligibility for 401(k) with Company match. Part-time associates may also receive an Express merchandise discount, participate in Learn & Earn, and choose voluntary benefits. Pay Range
$32.21 - $50.96 per hour Equal Opportunity & Accessibility
PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries Retail
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Sales Leader role at
EXPRESS
with PHOENIX Retail, LLC, operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, and special occasions. Bonobos is a menswear brand known for fit and a personalized retail model. Customers shop at over 400 Express stores and online at express.com and bonobos.com. This position drives on-floor and stockroom operations, assists in training associates, and delivers a great in-store shopping experience for customers. Responsibilities
Assist in developing and motivating associates to maximize sales potential Provide in-the-moment coaching to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and standards execution Partner with Store Management to provide feedback on associate performance Assist in training associates on store operations, product, policy, and procedures Execute action plans that optimize results Execute all aspects of daily store operations Ensure appropriate associate coverage to create a great customer experience Oversee and authorize the checkout experience Assist with merchandise flow, such as shipments, replenishment, omni-channel operations in-store Monitor and analyze the customer service provided by team members Build an effective schedule with the right associate in the right place at the right time Promote and support an environment focused on delivering great in-store customer experiences Resolve customer service issues to a positive outcome Lead and model our customer experience Display expert knowledge of product, policies, promotions, loyalty programs Provide leadership and assistance with product launches, window changes, visual standards, signage placement Other essential functions as directed by supervisor Required Experience & Qualifications
Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes
Previous retail experience preferred Effective communication with customers, peers and supervisors Demonstrated sales accountability Collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers/processes at once Benefits And Compensation
PHOENIX offers a range of benefits for full-time associates to support health and long-term financial security, including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX provides access to individual insurance coverage options and may include paid sick leave and eligibility for 401(k) with Company match. Part-time associates may also receive an Express merchandise discount, participate in Learn & Earn, and choose voluntary benefits. Pay Range
$32.21 - $50.96 per hour Equal Opportunity & Accessibility
PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any protected characteristic. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed Master Service Agreement and HR approval. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries Retail
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