Salesforce
Overview
Job Category: Customer Success About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies. Responsibilities
Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements
Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements
Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities. Experience working with a large global sales organization. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to current and prospective employees regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other classifications protected by law. Salesforce provides compensation ranges and benefits as described on our benefits site and in role-specific postings. For United States roles, compensation and eligibility for incentives, equity, and benefits are determined by factors such as location, job level, knowledge, skills, and experience. Details about company benefits can be found at: https://www.salesforcebenefits.com.
#J-18808-Ljbffr
Job Category: Customer Success About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies. Responsibilities
Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements
Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements
Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities. Experience working with a large global sales organization. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to current and prospective employees regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other classifications protected by law. Salesforce provides compensation ranges and benefits as described on our benefits site and in role-specific postings. For United States roles, compensation and eligibility for incentives, equity, and benefits are determined by factors such as location, job level, knowledge, skills, and experience. Details about company benefits can be found at: https://www.salesforcebenefits.com.
#J-18808-Ljbffr