Salesforce
Overview
Renewals Manager role at Salesforce. The candidate will build strategic relationships with Sales, Customer Success, Finance and Operations to minimize attrition, accurately forecast risk and drive customer success. You will identify and analyze risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to Salesforce policies. Responsibilities
Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements
Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements
Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities. Experience working with a large global sales organization. Additional Information
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations requests for applicants with disabilities can be submitted via the Accommodations Request Form.
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Renewals Manager role at Salesforce. The candidate will build strategic relationships with Sales, Customer Success, Finance and Operations to minimize attrition, accurately forecast risk and drive customer success. You will identify and analyze risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to Salesforce policies. Responsibilities
Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term. Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities. Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition. Be the expert and provide guidance to the extended team on optimal resolutions. Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals. Responsible for creation of replacement contracts and detailed quotes with approvals. Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed. Minimum Requirements
Proven success in a Sales, Renewals, Operations or Account Management. Strong analytical background with proven problem-solving skills. Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus. Strong customer leadership skills. Excellent negotiation skills. Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization. Preferred Requirements
Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities. Experience working with a large global sales organization. Additional Information
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations requests for applicants with disabilities can be submitted via the Accommodations Request Form.
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