PayPal
Overview
Tech Support Engineer, PayPal Ads
role at
PayPal PayPal has been revolutionizing commerce globally for more than 25 years. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We provide proprietary payment solutions, enable merchants to accept payments, and help consumers move money securely across online and in-person transactions. We offer a broad suite of funding sources and advertising products that support cross-border commerce and a seamless user experience. Our core values are Inclusion, Innovation, Collaboration, and Wellness. We aim to work as one global team with our customers at the center of everything we do, while taking care of ourselves, each other, and our communities. Job Description Summary
The Tech Support Engineer within PayPal Ads focuses on providing exceptional technical support to advertisers, merchants, and internal teams using PayPal’s advertising products and services. You are passionate about solving technical problems quickly and efficiently, ensuring users have seamless experiences with our advertising platform. You enjoy troubleshooting complex issues, identifying root causes, and collaborating across teams to implement solutions. This individual contributor role requires strong technical skills, excellent communication abilities, and a customer-first mindset to resolve technical challenges and improve platform reliability. Essential Responsibilities
Engage customers during technical discovery and support integration and onboarding. Communicate complex technical concepts to C-level executives and non-technical audiences. Document solutioning processes and review with the integration team. Review merchant integration plans and share feedback to ensure technical and business requirements are met. Provide technical guidance to the onboarding integration team. Conduct tailored demos, proofs of concept, and technical workshops to demonstrate product capabilities. Minimum Qualifications
Minimum of 2 years of relevant work experience and a Bachelor’s degree or equivalent experience. Compensation and Benefits
PayPal is committed to fair and equitable compensation practices. Actual compensation is based on factors including work location, skills, and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and health benefits. For more information, visit the PayPal benefits site. The U.S. national annual pay range for this role is $76,500 to $126,500. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and may indicate recruitment fraud. For more information, visit PayPal Careers contact. Work Model
For many employees, PayPal offers a balanced hybrid work model with 3 days in the office and 2 days optional in-office or remote, to balance collaboration and flexibility. Our Benefits and Culture
We offer benefits to support financial, physical, and mental health, including flexible work environments, employee stock options, and health insurance. To learn more, visit PayPal Benefits. Commitment to Diversity, Inclusion, and Belonging
PayPal provides equal employment opportunity to all. We offer accommodations for qualified individuals with disabilities. If you need assistance applying, contact PayPal Global Talent Acquisition. Belonging at PayPal means creating a workplace where everyone feels accepted and valued. We are committed to cultivating inclusivity and belonging across our global team. REQ ID
R0130461
#J-18808-Ljbffr
Tech Support Engineer, PayPal Ads
role at
PayPal PayPal has been revolutionizing commerce globally for more than 25 years. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We provide proprietary payment solutions, enable merchants to accept payments, and help consumers move money securely across online and in-person transactions. We offer a broad suite of funding sources and advertising products that support cross-border commerce and a seamless user experience. Our core values are Inclusion, Innovation, Collaboration, and Wellness. We aim to work as one global team with our customers at the center of everything we do, while taking care of ourselves, each other, and our communities. Job Description Summary
The Tech Support Engineer within PayPal Ads focuses on providing exceptional technical support to advertisers, merchants, and internal teams using PayPal’s advertising products and services. You are passionate about solving technical problems quickly and efficiently, ensuring users have seamless experiences with our advertising platform. You enjoy troubleshooting complex issues, identifying root causes, and collaborating across teams to implement solutions. This individual contributor role requires strong technical skills, excellent communication abilities, and a customer-first mindset to resolve technical challenges and improve platform reliability. Essential Responsibilities
Engage customers during technical discovery and support integration and onboarding. Communicate complex technical concepts to C-level executives and non-technical audiences. Document solutioning processes and review with the integration team. Review merchant integration plans and share feedback to ensure technical and business requirements are met. Provide technical guidance to the onboarding integration team. Conduct tailored demos, proofs of concept, and technical workshops to demonstrate product capabilities. Minimum Qualifications
Minimum of 2 years of relevant work experience and a Bachelor’s degree or equivalent experience. Compensation and Benefits
PayPal is committed to fair and equitable compensation practices. Actual compensation is based on factors including work location, skills, and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and health benefits. For more information, visit the PayPal benefits site. The U.S. national annual pay range for this role is $76,500 to $126,500. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and may indicate recruitment fraud. For more information, visit PayPal Careers contact. Work Model
For many employees, PayPal offers a balanced hybrid work model with 3 days in the office and 2 days optional in-office or remote, to balance collaboration and flexibility. Our Benefits and Culture
We offer benefits to support financial, physical, and mental health, including flexible work environments, employee stock options, and health insurance. To learn more, visit PayPal Benefits. Commitment to Diversity, Inclusion, and Belonging
PayPal provides equal employment opportunity to all. We offer accommodations for qualified individuals with disabilities. If you need assistance applying, contact PayPal Global Talent Acquisition. Belonging at PayPal means creating a workplace where everyone feels accepted and valued. We are committed to cultivating inclusivity and belonging across our global team. REQ ID
R0130461
#J-18808-Ljbffr