The Arc of Opportunity in North Central Massachusetts
VP of Compliance
The Arc of Opportunity in North Central Massachusetts, Fitchburg, Massachusetts, us, 01420
Position
Vice President of Compliance at The Arc of Opportunity in North Central Massachusetts Base pay range
$131,102.40/yr - $133,723.20/yr Position Summary
Provides executive oversight of the Clinical, Nursing, and Quality Assurance divisions, ensuring regulatory alignment, service excellence, and continuous quality improvement. This role leads audits, data analysis, and performance reporting while monitoring risks, policy changes, and best practices to keep strategies proactive and evidence-based. Working closely with the Chief Program Officer and other leadership levels, the Vice President ensures compliance with all federal, state, and local regulations, prepares the organization for external reviews and accreditations, and drives a culture of accountability, equity, and ethical service delivery that supports The Arc’s mission. Responsibilities
Oversee the Clinical, Nursing, and Quality Assurance divisions, ensuring regulatory alignment, compliance with accreditation standards, and delivery of high-quality services that meet benchmarks. Direct the collection, analysis, and reporting of service quality data, including outcomes, incident trends, root cause analyses, and stakeholder feedback; ensure findings inform decision-making and practice improvement. Reinforce, oversee, and manage established internal audit systems, while designing new ones as needed to assess performance, strengthen accountability, and ensure continuous regulatory alignment. Monitor emerging risks, industry best practices, and policy changes to ensure agency strategies remain proactive, evidence-based, and aligned with the evolving human services and disability landscape, while providing clear recommendations. Monitor performance data, incident management systems, satisfaction surveys, and audit findings to identify systemic issues and lead continuous quality improvement initiatives. Develop and deliver compliance reports, dashboards, and performance summaries to ensure clear, data-driven communication of service delivery outcomes and internal systems performance. Lead the development and revision of enforceable policies and procedures to ensure service delivery models align with current legal, regulatory, and ethical standards. Ensure organizational compliance with all applicable federal, state, and local regulations, including DDS, HIPAA, ADA, CMS, and other mandates governing disability program and service delivery. Oversee the implementation, ongoing use, and compliance of electronic systems and tools that support maintaining electronic health records, incident reporting, quality monitoring, and data management. Lead organizational readiness and response for internal and external reviews, including CARF accreditation, DDS Office of Quality Enhancement surveys, and MassHealth audits. Provide oversight and strategic guidance to the Incident Review, Human Rights, and Positive Behavior Support Committees, and co-facilitate the agency’s Safety Committee. Champion a culture of compliance, accountability, and equity by embedding compliance education and competency development into staff training and professional development at all levels. Manage department budgets to support organizational objectives and ensure fiscal responsibility, as applicable. Perform other duties as assigned to support organizational success. Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field required; Master’s degree strongly preferred (e.g., Business Administration, Public Health, Clinical Psychology, Healthcare Leadership). Minimum of 7–10 years of progressive leadership experience with a strong track record of driving compliance, service excellence, and continuous quality improvement across complex service delivery systems in non-profit and disability services. Extensive experience ensuring regulatory compliance, meeting accreditation standards, and managing internal/external audits (CARF, DDS OQE and Licensing, MassHealth, HIPAA, ADA, CMS). Proven success implementing quality improvement initiatives, operational efficiency programs, and evidence-based practices within healthcare or human services settings. Strong knowledge of DDS, MassHealth, CARF, and related compliance and quality assurance protocols in nursing and behavioral health within the disability landscape. Advanced proficiency in data analytics and performance measurement, with the ability to translate findings into actionable recommendations and reports. Superior interpersonal, facilitation, and written communication skills with the ability to effectively engage regulators, stakeholders, and cross-disciplinary teams. Proven ability to champion a culture of compliance, accountability, equity, and ethical service delivery while aligning organizational practices with state and federal mandates. Schedule
8:00am-4:00pm · 40 Hours (Week) Seniority level
Executive Employment type
Full-time Job function
Legal Industries
Individual and Family Services
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Vice President of Compliance at The Arc of Opportunity in North Central Massachusetts Base pay range
$131,102.40/yr - $133,723.20/yr Position Summary
Provides executive oversight of the Clinical, Nursing, and Quality Assurance divisions, ensuring regulatory alignment, service excellence, and continuous quality improvement. This role leads audits, data analysis, and performance reporting while monitoring risks, policy changes, and best practices to keep strategies proactive and evidence-based. Working closely with the Chief Program Officer and other leadership levels, the Vice President ensures compliance with all federal, state, and local regulations, prepares the organization for external reviews and accreditations, and drives a culture of accountability, equity, and ethical service delivery that supports The Arc’s mission. Responsibilities
Oversee the Clinical, Nursing, and Quality Assurance divisions, ensuring regulatory alignment, compliance with accreditation standards, and delivery of high-quality services that meet benchmarks. Direct the collection, analysis, and reporting of service quality data, including outcomes, incident trends, root cause analyses, and stakeholder feedback; ensure findings inform decision-making and practice improvement. Reinforce, oversee, and manage established internal audit systems, while designing new ones as needed to assess performance, strengthen accountability, and ensure continuous regulatory alignment. Monitor emerging risks, industry best practices, and policy changes to ensure agency strategies remain proactive, evidence-based, and aligned with the evolving human services and disability landscape, while providing clear recommendations. Monitor performance data, incident management systems, satisfaction surveys, and audit findings to identify systemic issues and lead continuous quality improvement initiatives. Develop and deliver compliance reports, dashboards, and performance summaries to ensure clear, data-driven communication of service delivery outcomes and internal systems performance. Lead the development and revision of enforceable policies and procedures to ensure service delivery models align with current legal, regulatory, and ethical standards. Ensure organizational compliance with all applicable federal, state, and local regulations, including DDS, HIPAA, ADA, CMS, and other mandates governing disability program and service delivery. Oversee the implementation, ongoing use, and compliance of electronic systems and tools that support maintaining electronic health records, incident reporting, quality monitoring, and data management. Lead organizational readiness and response for internal and external reviews, including CARF accreditation, DDS Office of Quality Enhancement surveys, and MassHealth audits. Provide oversight and strategic guidance to the Incident Review, Human Rights, and Positive Behavior Support Committees, and co-facilitate the agency’s Safety Committee. Champion a culture of compliance, accountability, and equity by embedding compliance education and competency development into staff training and professional development at all levels. Manage department budgets to support organizational objectives and ensure fiscal responsibility, as applicable. Perform other duties as assigned to support organizational success. Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field required; Master’s degree strongly preferred (e.g., Business Administration, Public Health, Clinical Psychology, Healthcare Leadership). Minimum of 7–10 years of progressive leadership experience with a strong track record of driving compliance, service excellence, and continuous quality improvement across complex service delivery systems in non-profit and disability services. Extensive experience ensuring regulatory compliance, meeting accreditation standards, and managing internal/external audits (CARF, DDS OQE and Licensing, MassHealth, HIPAA, ADA, CMS). Proven success implementing quality improvement initiatives, operational efficiency programs, and evidence-based practices within healthcare or human services settings. Strong knowledge of DDS, MassHealth, CARF, and related compliance and quality assurance protocols in nursing and behavioral health within the disability landscape. Advanced proficiency in data analytics and performance measurement, with the ability to translate findings into actionable recommendations and reports. Superior interpersonal, facilitation, and written communication skills with the ability to effectively engage regulators, stakeholders, and cross-disciplinary teams. Proven ability to champion a culture of compliance, accountability, equity, and ethical service delivery while aligning organizational practices with state and federal mandates. Schedule
8:00am-4:00pm · 40 Hours (Week) Seniority level
Executive Employment type
Full-time Job function
Legal Industries
Individual and Family Services
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