Manager, Field & Marketing Operations ( Bureau)

Overview Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We strive for excellence through adaptability, learning, and tenacity to overcome barriers, together.

Opportunity Overview This position is part of the Field & Marketing Operations organization, which provides operational support to the North America organization, including Brand Teams, customer-facing roles, and other non-Commercial functions.

A primary responsibility for this role is to act as the manager for all aspects of bureau planning, development, and execution in line with strategic brand objectives. The role will require management of bureau logistical coordination, planning and implementation, and cross-functional matrix management. This individual will serve as the primary liaison with the field teams for bureau programs, and with brand and internal teams for peer-to-peer activities.

In addition, this Manager will provide logistical planning, execution and onsite support for regional congress symposia. The manager will be responsible for symposia logistics for all conferences as well as any additional meetings that may arise.

This role reports to the Associate Director, Field & Marketing Operations.

Responsibilities and Duties

Programs Management

( Bureau, KOL Meetings & Symposia, etc.)

Manage all aspects of bureau coordination, such as venue selection, travel, materials, technology, and execution, serving as the primary contact for speakers, field teams, internal departments, vendors and attendees

Organize and manage the implementation of speaking engagements and bureau programs, and related training, ensuring compliance with company policies, standard procedures and business rules

Implement metrics plans and optimization; manage quarterly business reviews of programs

Ensure all programs adhere to regulatory guidelines (e.g., FDA, PhRMA, Sunshine Act)

Manage documentation, expense tracking, and reporting for transparency and audit readiness

Collaborate with Legal and Compliance teams to update policies and procedures

Create marketing materials for the field teams/HQ to promote the programs

Supervise and handle financial disbursements to speakers and vendors for programs

Partner with Medical Affairs, Marketing, Sales, and Events teams to align bureau activities with strategic goals

Serve as point of contact for bureau-related inquiries and issue resolution

Provide regular updates and performance metrics to leadership

Congress Support

Key logistical contact for HCP, KOL and advisory activities at the conference(s)

Create marketing materials for the field teams/HQ to promote the activities, where allowed

Lead product theaters at key congresses (materials, invitations, management)

Optimize organizational presence and key customer engagements through coordination with internal partners (Brand, Sales, Medical)

Serve as the onsite liaison between Rhythm and the Associations. Attend Rhythm events that require support

Field & Marketing Operations Support

Collaborate and contribute to special projects needed

Potential to work cross-functionally with the marketing team on Advisory Board logistics, North America Meeting Planning, POA Meetings, etc.

Qualifications and Skills

Bachelor’s degree and/or combination of education and relevant work experience

5+ years’ experience in administration and management of commercial operations logistics (across meetings, bureaus and/or congresses) within the commercial operations department in a pharmaceutical company or primary service provider for a pharmaceutical company; rare disease is a plus

2+ years of project management or coordinator experience within the peer-to-peer, medical education, and/or bureau industry for life sciences

2+ years of experience as a bureau coordinator or meeting planner working within the pharmaceutical industry

Experience managing vendor partners/consultants and leading project teams to achieve milestones and objectives

Strong understanding of PhRMA Guidelines and Sunshine Act

Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, Teams) and systems such as Salesforce, Veeva PromoMats

Proficiency in utilizing technology to optimize business operations and support cross-functional initiatives; ability to learn and leverage digital tools to drive decision-making and productivity

Results-driven with a high sense of urgency and accountability; ability to meet objectives and deliverables with a cross-functional team

Effective planning, organizational, and prioritization skills; able to meet deadlines

Demonstrated program ownership and consistent delivery on commitments

Strong interpersonal skills and ability to collaborate with external experts and cross-functional partners

Ability to work independently

Up to 30% travel

Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role includes travel.

More about Rhythm We are a dynamic and growing global team spanning more than a dozen countries. Rhythm is dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is committed to expanding access to reach more patients and developing therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

Our core values are:

We are committed to advancing scientific understanding to improve patients’ lives

We tackle tough challenges and have the courage to ask bold questions

We are eager to learn and adapt

We value collaboration and ownership as foundational for our success

We value the unique contribution each individual brings to furthering our mission

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