ServiceNow
Principal Inbound Product Manager - Gen AI Platform and AI Agents
ServiceNow, San Diego, California, United States, 92189
Principal Inbound Product Manager - Gen AI Platform and AI Agents
The PlatformX team, our newest team, is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. Role The Principal Inbound PM - Gen AI Platform and AI Agents will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The role will be at the forefront of the exciting new AI space of AI Agents. The ideal candidate will be a seasoned, highly skilled professional with experience in a technical product capacity or traditional product management, and a keen interest in AI and innovation. Expertise with AI products, the ServiceNow platform, and the ability to translate complex requirements into functional solutions will be critical for driving successful outcomes. What You Get To Do In This Role Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs. Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership. Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks. Collaborative Execution: Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts). Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement. Customer Collaboration: Engage directly with customers to co-create solutions, understanding goals, challenges, and needs to ensure effective outcomes focusing on agentic systems. Measurement & Learning: Define success metrics (KPIs), design processes to track them, and document outcomes to inform future efforts. Qualifications Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry. Product Management Expertise: 8+ years in product management within Agile environments. Skilled at roadmapping, breaking down features into capabilities and epics, and evaluating feasibility. Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features. Technical Fluency: Proficiency in Agile and ServiceNow development; familiarity with Large Language Models and AI technologies is a plus. Knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM) is valued. Team Collaboration: Experience working across Product Management, Design, Engineering, and Business Units. Customer-Centered Approach: Ability to listen to customers, understand needs, and translate insights into actionable solutions. Inclusive Communication: Strong verbal, written, and presentation skills, with the ability to explain technical concepts accessibly. Analytical & Creative Problem-Solving: Data-informed thinking and creativity in problem-solving. Insight-Driven Analysis: Ability to apply data analysis to guide inclusive decision-making. Adaptable & Curious Mindset: Commitment to continuous learning, innovation, and collaborative, evolving environments. Technical Collaboration: Comfort working with technical teams to navigate challenges; familiarity with AI/ML concepts and data science is a bonus. Human-Centered Design: Experience applying design thinking, conducting user research, leading co-creation sessions, and guiding products from concept through PoC. Compensation & Benefits For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions may have a competitive OTE. Base pay is a guideline and total compensation varies by qualifications, location, and other factors. We also offer health plans, a 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs. Compensation is location-based and subject to change. Additional Information Work Personas (flexible, remote, or in-office) apply to ServiceNow employees based on work and location. Eligibility may be determined by the distance between residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will be considered in accordance with legal requirements. Accommodations If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations Some positions require export control approvals. All employment is contingent upon ServiceNow obtaining any required export licenses or other approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Referrals increase your chances of interviewing at ServiceNow by 2x Sign in to set job alerts for “Principal Product Manager” roles.
Chicago, IL $149,260.00-$190,310.00 5 days ago Chicago, IL $133,000.00-$233,000.00 2 weeks ago
#J-18808-Ljbffr
The PlatformX team, our newest team, is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. Role The Principal Inbound PM - Gen AI Platform and AI Agents will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The role will be at the forefront of the exciting new AI space of AI Agents. The ideal candidate will be a seasoned, highly skilled professional with experience in a technical product capacity or traditional product management, and a keen interest in AI and innovation. Expertise with AI products, the ServiceNow platform, and the ability to translate complex requirements into functional solutions will be critical for driving successful outcomes. What You Get To Do In This Role Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs. Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership. Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks. Collaborative Execution: Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts). Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement. Customer Collaboration: Engage directly with customers to co-create solutions, understanding goals, challenges, and needs to ensure effective outcomes focusing on agentic systems. Measurement & Learning: Define success metrics (KPIs), design processes to track them, and document outcomes to inform future efforts. Qualifications Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry. Product Management Expertise: 8+ years in product management within Agile environments. Skilled at roadmapping, breaking down features into capabilities and epics, and evaluating feasibility. Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features. Technical Fluency: Proficiency in Agile and ServiceNow development; familiarity with Large Language Models and AI technologies is a plus. Knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM) is valued. Team Collaboration: Experience working across Product Management, Design, Engineering, and Business Units. Customer-Centered Approach: Ability to listen to customers, understand needs, and translate insights into actionable solutions. Inclusive Communication: Strong verbal, written, and presentation skills, with the ability to explain technical concepts accessibly. Analytical & Creative Problem-Solving: Data-informed thinking and creativity in problem-solving. Insight-Driven Analysis: Ability to apply data analysis to guide inclusive decision-making. Adaptable & Curious Mindset: Commitment to continuous learning, innovation, and collaborative, evolving environments. Technical Collaboration: Comfort working with technical teams to navigate challenges; familiarity with AI/ML concepts and data science is a bonus. Human-Centered Design: Experience applying design thinking, conducting user research, leading co-creation sessions, and guiding products from concept through PoC. Compensation & Benefits For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions may have a competitive OTE. Base pay is a guideline and total compensation varies by qualifications, location, and other factors. We also offer health plans, a 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs. Compensation is location-based and subject to change. Additional Information Work Personas (flexible, remote, or in-office) apply to ServiceNow employees based on work and location. Eligibility may be determined by the distance between residence and the nearest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will be considered in accordance with legal requirements. Accommodations If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations Some positions require export control approvals. All employment is contingent upon ServiceNow obtaining any required export licenses or other approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Referrals increase your chances of interviewing at ServiceNow by 2x Sign in to set job alerts for “Principal Product Manager” roles.
Chicago, IL $149,260.00-$190,310.00 5 days ago Chicago, IL $133,000.00-$233,000.00 2 weeks ago
#J-18808-Ljbffr