Serco
Position Description
DOTD Police Dispatcher - Baton Rouge, LA
Come to Serco and make a difference every day!
As a
DOTD Police Dispatcher
, you will play a vital role in ensuring public safety by coordinating emergency responses, assisting law enforcement, and supporting transportation operations across Louisiana. This position requires quick thinking, clear communication, and the ability to remain calm under pressure.
What You'll Do
As a Police Dispatcher, you can expect to
:
Receive and process
telephone, radio, teletype, and alarm calls
for emergency responders
Enter and retrieve information in the
Computer-Aided Dispatch (CAD)
system
Dispatch police vehicles by
radio, CAD, or phone
, relaying orders to officers at emergencies, crime scenes, crashes, and other incidents requiring law enforcement
Ensure all communications comply with
Department and FCC regulations
, using proper radio protocol and 10-codes (if applicable)
Coordinate with the
Officer in Charge (OIC)
or
Incident Management Coordinator (IMC)
to dispatch back-up units as needed
Facilitate radio communication with local police departments, the
Traffic Management Center (TMC)
,
Motorist Assistance Patrol (MAP)
, and other emergency responders
Dispatch police vehicles to medical calls and notify ambulance services when necessary
Monitor and operate
ATMS iNet software
to control and observe field devices such as CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates
Input, retrieve, and transmit information through the
National Crime Information Center (NCIC)
system and state motor vehicle files
Report major emergencies or criminal activity to the Chief or Officer in Charge
Maintain accurate records, including
daily logs, wrecker rotation logs, security system files
, and case incident reports
Prepare files and court information records as needed
Perform equipment tests, minor maintenance, and report failures to supervisors
Follow
Standard Operating Procedures (SOPs)
and complete related clerical/administrative duties
Qualifications
Qualifications -
To be successful in this role, you will have:
High School Diploma or GED
Technical knowledge from prior communications experience or on-the-job training
Strong
verbal communication skills under stressful conditions
Proficiency in typing and using
CAD systems, CCTV, radio equipment, and computer software
Ability to obtain
NCIC certification
Availability to work
12-hour shifts
in a
24/7 operation
, including nights, weekends, and holidays
Preferred Qualifications
1-2 years
of prior police or emergency response dispatching experience
Knowledge of
public safety operations
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now (https://careers-sercous.icims.com/jobs/71426/police-dispatcher-%28dotd%29---baton-rouge/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
New to Serco?
Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)
ID
71426
Recruiting Location : Location
US-LA-Baton Rouge
Category
Other
Position Type
Full-Time
Security Clearance
None
Telework
No - Teleworking not available for this position
Campaign
LPITS
DOTD Police Dispatcher - Baton Rouge, LA
Come to Serco and make a difference every day!
As a
DOTD Police Dispatcher
, you will play a vital role in ensuring public safety by coordinating emergency responses, assisting law enforcement, and supporting transportation operations across Louisiana. This position requires quick thinking, clear communication, and the ability to remain calm under pressure.
What You'll Do
As a Police Dispatcher, you can expect to
:
Receive and process
telephone, radio, teletype, and alarm calls
for emergency responders
Enter and retrieve information in the
Computer-Aided Dispatch (CAD)
system
Dispatch police vehicles by
radio, CAD, or phone
, relaying orders to officers at emergencies, crime scenes, crashes, and other incidents requiring law enforcement
Ensure all communications comply with
Department and FCC regulations
, using proper radio protocol and 10-codes (if applicable)
Coordinate with the
Officer in Charge (OIC)
or
Incident Management Coordinator (IMC)
to dispatch back-up units as needed
Facilitate radio communication with local police departments, the
Traffic Management Center (TMC)
,
Motorist Assistance Patrol (MAP)
, and other emergency responders
Dispatch police vehicles to medical calls and notify ambulance services when necessary
Monitor and operate
ATMS iNet software
to control and observe field devices such as CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates
Input, retrieve, and transmit information through the
National Crime Information Center (NCIC)
system and state motor vehicle files
Report major emergencies or criminal activity to the Chief or Officer in Charge
Maintain accurate records, including
daily logs, wrecker rotation logs, security system files
, and case incident reports
Prepare files and court information records as needed
Perform equipment tests, minor maintenance, and report failures to supervisors
Follow
Standard Operating Procedures (SOPs)
and complete related clerical/administrative duties
Qualifications
Qualifications -
To be successful in this role, you will have:
High School Diploma or GED
Technical knowledge from prior communications experience or on-the-job training
Strong
verbal communication skills under stressful conditions
Proficiency in typing and using
CAD systems, CCTV, radio equipment, and computer software
Ability to obtain
NCIC certification
Availability to work
12-hour shifts
in a
24/7 operation
, including nights, weekends, and holidays
Preferred Qualifications
1-2 years
of prior police or emergency response dispatching experience
Knowledge of
public safety operations
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now (https://careers-sercous.icims.com/jobs/71426/police-dispatcher-%28dotd%29---baton-rouge/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
New to Serco?
Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)
ID
71426
Recruiting Location : Location
US-LA-Baton Rouge
Category
Other
Position Type
Full-Time
Security Clearance
None
Telework
No - Teleworking not available for this position
Campaign
LPITS