ByteDance
Fullstack Software Engineer-Customer Service Platform-Seattle
ByteDance, Seattle, Washington, us, 98127
Fullstack Software Engineer-Customer Service Platform-Seattle
Responsibilities Team Introduction: The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools to improve customer service experience. Responsibilities: Develop large-scale customer service platforms end to end that powers TikTok app Responsible for building and optimizing scalability, reliability, and responsiveness of applications, and to deliver compelling end-user experience Collaborate with multiple cross-functional teams to deliver high-quality work in rapid product development Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements Qualifications Minimum Qualifications: B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimization of end-user experience, stability & scalability, code modularity, and rendering latency Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross-browser compatibility, and accessibility Proficient in at least one of the mainstream backend languages, preferably Java Deep understanding of common open-source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular Deep understanding of computer architectures, data structures, and algorithms Preferred Qualifications: Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process Job Information The base salary range for this position in the selected city is $129,960 - $246,240 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut, and Pico, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and enrich life - a mission we work towards every day. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.
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Responsibilities Team Introduction: The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools to improve customer service experience. Responsibilities: Develop large-scale customer service platforms end to end that powers TikTok app Responsible for building and optimizing scalability, reliability, and responsiveness of applications, and to deliver compelling end-user experience Collaborate with multiple cross-functional teams to deliver high-quality work in rapid product development Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements Qualifications Minimum Qualifications: B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimization of end-user experience, stability & scalability, code modularity, and rendering latency Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross-browser compatibility, and accessibility Proficient in at least one of the mainstream backend languages, preferably Java Deep understanding of common open-source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular Deep understanding of computer architectures, data structures, and algorithms Preferred Qualifications: Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process Job Information The base salary range for this position in the selected city is $129,960 - $246,240 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut, and Pico, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and enrich life - a mission we work towards every day. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.
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