AcuityMD
Overview
Join to apply for the
Customer Support Representative
role at
AcuityMD .
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We are backed by Benchmark, Redpoint, and Ajax Health, and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
Team Mission We are building a best-in-class commercial organization by establishing a repeatable go-to-market motion, hiring a team of high-caliber Enterprise SaaS sales, marketing, and customer success professionals, and thoughtfully engaging VPs, General Managers, and other corporate decision makers across the Medical Device Industry.
Responsibilities
Triage and resolve customer issues across live chat, email, and Zoom when necessary.
Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
Contribute to maintain internal knowledge base and help center collateral.
Remain focused under pressure while providing exceptional customer service.
Proactively brainstorm ways to improve processes and workflows.
Your Profile
2+ years experience in SaaS Customer Support
Must be located in Eastern Time Zone
Excellent customer service skills
Excellent verbal and written communication, and active listening skills
Familiar with CRM tools like Zendesk, Jira, and HubSpot, Google Suite
Patience, time management skills, and the ability to prioritize tasks
Ability to work independently and as part of a team
A strong sense of urgency, empathy, and a sense of humility
Nice to Haves
Interest or experience in medical technology space
Previous experience with Customer Advocacy programs
Compensation and Benefits AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. Salary range: $55,000-$75,000.
You must have an eligible work permit in the USA to be considered for this position.
What We Offer
Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans : We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend : $1,000 to invest in remote office equipment and WiFi reimbursement.
Learning Budget : Reimbursements for relevant learning and up-skilling opportunities.
Optional Team Retreats : We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave : 6-12 weeks of fully-paid, flexible parental leave.
Ground floor opportunity : Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Competitive compensation with equity upside .
About AcuityMD AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
Equal Opportunity Statement AcuityMD is an Equal Opportunity Employer. We are committed to creating a diverse work environment and encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Job Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Software Development
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Customer Support Representative
role at
AcuityMD .
AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We are backed by Benchmark, Redpoint, and Ajax Health, and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
Team Mission We are building a best-in-class commercial organization by establishing a repeatable go-to-market motion, hiring a team of high-caliber Enterprise SaaS sales, marketing, and customer success professionals, and thoughtfully engaging VPs, General Managers, and other corporate decision makers across the Medical Device Industry.
Responsibilities
Triage and resolve customer issues across live chat, email, and Zoom when necessary.
Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.
Contribute to maintain internal knowledge base and help center collateral.
Remain focused under pressure while providing exceptional customer service.
Proactively brainstorm ways to improve processes and workflows.
Your Profile
2+ years experience in SaaS Customer Support
Must be located in Eastern Time Zone
Excellent customer service skills
Excellent verbal and written communication, and active listening skills
Familiar with CRM tools like Zendesk, Jira, and HubSpot, Google Suite
Patience, time management skills, and the ability to prioritize tasks
Ability to work independently and as part of a team
A strong sense of urgency, empathy, and a sense of humility
Nice to Haves
Interest or experience in medical technology space
Previous experience with Customer Advocacy programs
Compensation and Benefits AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. Salary range: $55,000-$75,000.
You must have an eligible work permit in the USA to be considered for this position.
What We Offer
Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans : We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend : $1,000 to invest in remote office equipment and WiFi reimbursement.
Learning Budget : Reimbursements for relevant learning and up-skilling opportunities.
Optional Team Retreats : We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave : 6-12 weeks of fully-paid, flexible parental leave.
Ground floor opportunity : Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Competitive compensation with equity upside .
About AcuityMD AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.
Equal Opportunity Statement AcuityMD is an Equal Opportunity Employer. We are committed to creating a diverse work environment and encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Job Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Software Development
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